Business Analyst

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary
The BGPM Business Analyst plays a critical role in driving process efficiencies and productivity improvements across the Banking Group Portfolio Management (BGPM) team. They will actively participate in a project to optimize Key's lending platforms, focusing on reducing redundancy within the model and operating systems. They will work closely with cross-functional teams to gather data, conduct process assessments, and implement improvements that enhance efficiency, effectiveness, and end user satisfaction. This analyst will collaborate with various stakeholders and users on end-to-end process design and play a key role in driving change management. They need to have a passion for improving the status quo and can act on a conveyed sense of urgency.

Responsibilities

• Actively participate in the optimization of lending platforms, including being a member of project teams, participating in deep dive design and discovery sessions, engaging SMEs across cross-functional areas, and leading users through change.

• Utilize Agile and/or Lean methodologies to document current state processes and identify high return/high value process improvement opportunities.

• Develop and maintain standardized workflows and procedures to ensure consistency and adherence to best practices.

• Work with system developers to assist with the requirement gathering, development and execution of user acceptance testing.

• Partner with credit systems and system developers to build testing plans and scripts.

• Provide regular updates to management team on the status of system defects/enhancements submitted by users.

• Serve as a change agent to consistently drive a continuous improvement culture through communication and training.

• Cultivate partnership with underwriting teams and portfolio managers to identify new or changing risks and ways to mitigate those risks.

• Support the underwriting and portfolio monitoring reporting and dashboard needs for portfolio management and underwriting teams.

• Distill complex ideas or data into clear, concise, and visually engaging content for leaders.

• Support and participate in other underwriting and portfolio monitoring related projects as needed.

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree or equivalent work experience (required)

Experience Qualifications

• 5+ years experience in process improvement, business analysis, or related field, preferably in the financial services industry (required)

• 1-3 years Project management experience or experience leading teams and/or projects (required)

• Experience with / knowledge of commercial underwriting processes (required)

Tactical Skills

• Strong analytical skills to identify areas for improvement and to analyze data to measure the impact of improvement initiatives.

• Ability to work as part of multi-functional teams.

• Excellent communication skills and a proven ability to develop rapport and credibility across the organization.

• May specialize in one or more of the following areas: value stream mapping, business process analysis and reengineering, change management and measurement, and/or process-driven systems requirements.

• Advanced level computer skills & knowledge in typical business software including Microsoft, Excel, PowerPoint, Outlook, Projects

• Proficiency in process mapping and project management tools, such as Visio, Miro, and JIRA

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $85,000to $115,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.  

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 04/30/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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