Technician 2 - Technology Support
About the job
- Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the United States for this employer.
- Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
- Typically gains knowledge through a combination of formal education in a vocational or technical degree program and on-the-job training.
- Ensures the successful execution and implementation of customized solutions and organizational initiatives using advanced root cause analysis, reporting, key performance indicators, service level agreements, internal cross-functional teams, and partner vendor relationships.
- Leads, manages, and coordinates delivery of an exceptional customer experience for information technology services, support, and project deployments.
- May perform coding, programming, and/or integration with external customer technology and systems.
- Manages daily cost, staffing, equipment inventory, system compliance, safety, and security of organizational hardware, software, automation, and network infrastructure resources.
- Provides technical training and development to departmental resources and customers.
- Plans, monitors, and adjusts expenses to meet financial expectations and organizational metrics.
- Applies approved principles for evaluating and setting goals and measures to deliver results.
- Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
- Uses technology to initiate, deploy, and track projects and support services 24x7.
- Applies experience and skills to complete assigned work within their area of expertise, following standard operating procedures and/or scientific methods, with a moderate degree of supervision.
About the company
What UPS does: UPS is a global logistics company that moves packages and freight, helps with international trade, and uses technology to manage and optimize business shipments. How its product works: It leverages a worldwide network across more than 220 countries and territories to offer express delivery, freight forwarding, and supply chain management. Customers are charged based on shipment weight, size, and destination, with services supported by tracking and routing technology to ensure timely delivery. How it differs: It combines a large, integrated physical network with advanced tracking and logistics technology to provide end-to-end services for individuals and enterprises, including customs support and supply chain optimization—covering both quick delivery and complex logistics needs. What its goal is: To provide reliable, efficient, and scalable logistics and supply chain solutions that enable global trade and everyday business operations.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1907
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Simplify's Take
What believers are saying
- UPS raised 2026 outlook after second-quarter revenue reached $22.83 billion on July 28, 2026.
- Healthcare revenue topped $3 billion, aided by June 22 cold-chain investment in 27 facilities.
- China-to-U.S. air freight returned to growth in May 2026 after Amazon glide-down ended.
What critics are saying
- Teamsters sued in February 2026 over 105,000 driver buyouts and job elimination.
- Bank of America warned 2026 dividends nearly exhaust free cash flow, leaving no cushion.
- Amazon, FedEx, and de minimis changes pressure UPS's margin recovery through 2026.
What makes United Parcel Service unique
- UPS controls global cold-chain logistics after Frigo-Trans, BPL, and Andlauer acquisitions in 2026.
- Its automated U.S. network handles 68.5% of volume at 28% lower cost per package.
- September 1, 2026 operating model changes sharpened regional control and accountability.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↓ -4%2 year growth
↓ -4%FedEx and UPS have introduced new security features to combat supply chain fraud and theft. UPS launched UPS Secure Commerce, combining existing insurance, tracking, and AI-powered fraud detection tools. The service helps e-commerce merchants identify fraud during checkout and manage post-purchase risks. E-commerce sales are projected to reach $6.88 trillion this year, with 3.2% lost to fraud, according to the Merchant Risk Council. Last year, UPS Capital insured 62 million packages and paid $132 million in claims. FedEx introduced Authenticated Delivery, which uses QR code verification to ensure packages reach only authorised recipients. The service targets high-value shipments like luxury goods and electronics. Both companies aim to reduce fraud, theft, and misdelivery whilst improving customer trust and operational efficiency for merchants.
Bank of America downgraded UPS to sell, citing structural cost pressures from the end of the US de minimis customs exemption rather than package volume concerns. The change requires UPS to create detailed customs data and collect tariffs on previously fast-tracked low-value parcels, adding administrative costs to already thin-margin shipments. UPS domestic cost per piece rose 8.7% year-over-year to $13.21 in the first half, whilst fuel expenses jumped 60.4%. The bank warned that planned 2026 dividends of $5.4 billion nearly exhaust expected free cash flow of $5.5 billion, leaving minimal cushion for compliance cost shocks. UPS shares closed at $95.81, down 6.73% over the past month but up 21.05% year-over-year. The stock has fallen 35.48% over five years.
United Parcel Service shares have risen approximately 1% in the month following its latest earnings report, trailing the S&P 500's performance during the same period. The delivery giant reported second-quarter adjusted earnings of $1.76 per share, beating analyst estimates of $1.65 and marking a 13.5% year-over-year increase. Revenues climbed 7.6% to $22.83 billion, surpassing the $21.75 billion consensus estimate. Growth came from all three business segments. US Domestic Package revenues increased 6% to $14.93 billion, driven by a 9.3% improvement in revenue per piece, though average daily package volume declined. International Package revenues jumped 12.5% to $5.04 billion. Supply Chain Solutions revenues rose 7.8% to $2.86 billion, with the segment showing the strongest profitability improvement.
UPS is investing more than $2 billion across its International, Healthcare and Supply Chain Solutions businesses between 2024 and 2028. The investment aims to help businesses navigate shifting trade routes and supply chain uncertainty with greater flexibility. Key projects include a new hub at Clark Airport in the Philippines opening in Q4 2026, a Canadian facility in Barrie, Ontario in 2027, and an air hub at Hong Kong International Airport in 2028. The company is also adding 27 temperature-controlled freight cross-dock facilities and expanding its intra-Asia air network. The investments target strategic market segments including healthcare, high-tech, automotive and industrial manufacturing. UPS reported 2025 revenue of $88.7 billion.
United Parcel Service has issued $325.1 million in floating rate senior notes due 2076. The underwriting agreement was signed on 14 August 2026 for the 50-year debt instrument. The notes carry a floating interest rate calculated as Compounded SOFR less 0.350%, with a minimum rate of 0.00%. The first interest payment is scheduled for 1 December 2026. The company can redeem the notes at par beginning 1 September 2066, with earlier redemption available at prices ranging from 105.00% to 100.50%. Holders may repay notes at specified prices between 1 September 2027 and 1 September 2037. UPS intends to use proceeds for general corporate purposes. The underwriters include RBC Capital Markets, Morgan Stanley, UBS Securities, and J.P. Morgan Securities.