Aren’t you tired of waiting for 2 hours to just get connected to a representative when you need customer service? Channel Talk is an all-in-one customer service platform that helps businesses prioritize increasing LTV through VIP concierge experience. We’re from Korea and Japan, the 2 countries most well-known for having high bars set for customer service. And, we’re here to change the culture of Customer Service in the US!
Channel Talk is in Series C and is one of the fastest-growing B2B SaaS startups in Asia. We’ve continuously made more than 2x growth and had a 98%+ retention rate for the past 5 years and have 140,000 global customers, such as New Balance, Salomon, and Arc’teryx. We opened a NYC office this summer in Soho and are looking for someone adventurous, passionate, and ambitious to go Zero to One with us.
What You’ll Do
- Identify and research lists of companies and contacts and their personas
- Conduct outbound prospecting activities, including cold contact, social outreach, and warm messaging to generate new opportunities
- Engage in high-level conversations with executives and managers about their business issues
- Strategize with account executives and directly work with the founder of Channel Talk to win as a team
What You Won’t Do
- Sit in your room, make calls, and send 100+ emails every day all by yourself (You’re not a robot and don’t be a robot)
- Set up a meeting without knowing what prospects need (Quality over quantity)
- Given an environment that makes you difficult to move up the ladder (We want to grow with you and see you succeed)
Who You Are
- 1-3 years of experience in SaaS sales
- Experience selling into e-commerce/DTC brands with a focus on fashion and beauty
- An enthusiast in fashion/beauty eCommerce
- Understand the value of good customer service
- Curiosity, customer, data-driven
- Desire to hustle and prove oneself
- Positive "can-do" attitude
Salary
- OTE (On Target Earnings) range: $65,000.00-$100,000.00
Perks & Benefits
- 15-day PTO (if you need more, we give you more)
- Flexible work hours (If you work late, get some sleep and start the next day late.)
- $200 transportation allowance for commute (aside from out-on-business expenses)
- 100% paid employee health benefit options
- Latest MacBook Pro or equivalent
Location
- New York City Metropolitan Area, United States
What to Expect
- 1. Recruiter Screen: Let’s get to know each other!
- 2. Pitch: Prepare a elevator or 5-minute pitch on any topic for the first interview(no keynote/presentation required)
- 3. Peer/CEO Interview: Meet your peer/CEO and understand how we work!
- 4. CEO/Founder Interview: Meet the founders and understand why’s and how’s of Channel Talk
There is no such thing as a ‘perfect’ candidate. We may still consider candidates that demonstrate potential to grow. We respect, promote and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.
