Senior Product Manager

Your Impact

You will own the product definition and execution for VR headset and tablet workflows that frontline users and administrators actually use. You’ll define how customers browse and configure content, set up their experience, and navigate content across multiple Axon apps and devices. This role is high-impact: you’ll improve usability for complex user workflows and remove friction that blocks adoption. You’ll work closely with design, engineering, content, and field teams to deliver measurable improvements in task completion, usability, and feature adoption.

What you’ll do

Location: Onsite at our Seattle, WA office (Tues–Fri in-office, remote Mondays flexible)
Reports to: Sr. Director, Product Management
Direct Reports: None

• Lead product strategy, roadmap, and execution for headset + tablet UI and multi-app workflows (content configuration, experience setup, and content navigation).
• Define and own business metrics and goals (e.g., user group setup time reduction, admin error rate, navigation success rate) and the metrics and experiments that prove them.
• Partner with design and drive cross-application information architecture and data hierarchy decisions so content and metadata behave predictably across headset, tablet, and cloud tools.
• Partner tightly with design to prototype, test, and ship improvements to usability — run usability studies, field visits, and iterative testing with customers.
• Work with engineering and tech leads to translate complex edge-cases into clear requirements and pragmatic implementation plans; write crisp PRDs and acceptance criteria that account for device constraints.
• Coordinate across product, content, and platform teams to create consistent UX patterns and SDK/interop requirements for content authors and integrators.
• Own stakeholder management with Sales, PSO, CSM, and Field Engineering — gather VOC, prioritize requests, and enable successful deployments.
• Balance short-term fixes (operational excellence) with longer-term platform investments that scale across customers and content types.
• Drive adoption and GTM readiness: define training flows, admin tooling needs, and support materials in partnership with PSO and PMM.
• Travel to customer sites and Axon field deployments as needed (approx. 10–15 days/quarter).

What you bring

• 7+ years Product Management experience shipping customer facing UI and workflow features for complex systems (hardware+software strongly preferred).
• Demonstrated experience improving configuration/setup workflows, multi-device UX, information architecture, or content management/navigation across applications.
• Strong UX instincts and experience partnering with design to ship measurable usability improvements (you can run a lightweight usability study and synthesize results into prioritized action).
• Technical fluency — you can work with engineers on device constraints, syncing, and data models and translate tradeoffs to stakeholders.
• Comfortable working autonomously in ambiguous environments and influencing cross-functional partners.
• Experience working with enterprise customers (deployments, admins, integrators) and translating field constraints into product requirements.
• BS/BA or equivalent experience; advanced degree a plus.
• Periodic domestic travel required (~10–15 days per quarter).

Work Location

This role is based out of our Seattle, WA location and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that benefit you

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work