Client Scheduler / Administrator

Job Summary

NQA is seeking a Client Scheduler to join their team on an initial 3 month fixed-term contract. In this role, you'll be a main point of contact for clients, coordinating annual audits and managing auditor schedules. You'll be responsible for ensuring audits are planned efficiently, auditor resources are utilised effectively across multiple schemes and sectors, and clients receive seamless support. This is an office-based role, located in Dunstable. NQA provides accredited certification, training and support services to help customers improve processes, performance and products and services. We have issued over 50,000 certificates to clients in over 90 countries resulting in a yearly revenue of around 100 million Euro. NQA was acquired by Kiwa in 2024, a global leader in the Testing, Inspecting and Certification (TIC) sector, based in the Netherlands.

About the role

• Coordinate and schedule annual client audits to ensure timely delivery of the audit programme
• Manage assessor diaries and allocate resources effectively across multiple schemes and sectors
• Support the development and maintenance of annual audit schedules and resource plans
• Use smart scheduling practices to optimise assessor utilisation and reduce unnecessary travel
• Act as a key point of contact for clients, responding to enquiries and maintaining strong relationships
• Maintain accurate records and ensure all scheduling information is updated within the certification database
• Monitor audit progress, identify potential scheduling issues, and take proactive action to minimise risks
• Prepare routine reports and support continuous improvement of scheduling processes
• Contribute to the achievement of key performance indicators (e.g. assessor utilisation, client turnaround times, customer satisfaction, reduced cancellations, and certificate compliance)

Do you have what it takes?

• Excellent administrative and organisational skills, with the ability to prioritise workload
• Experience working in a customer service environment
• Excellent communication skills, and the ability to build relationships with customers and colleagues
• Ability to work as part of a team or on own initiative with minimum supervision
• Ability to work under pressure to meet deadlines
• Experience using Microsoft Office packages 
• Previous experience in an administration, coordinator, or similar role is desirable
• Technical knowledge and understanding of the certification process is desirable

What can you expect from us in return?

• Competitive Salary - salary details on request
• 35 hours per week - Monday to Friday, office-based role 
• Generous Annual Leave – Starting at 25 days plus Bank Holidays (pro-rated for fixed-term contract), increased entitlement with length of service
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Cycle Loan Scheme
• Electric Power Point Loan
• Free eye tests and contribution towards glasses
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [email protected].