House Attendant

Job Description

The House Attendant supports the overall operations of the Housekeeping department by maintaining cleanliness and organization in public areas, back-of-house spaces, and guest corridors. This role also assists Room Attendants by delivering supplies, removing linens and trash, and preparing caddies. The House Attendant is a key contributor to the property’s cleanliness and luxury presentation. 

This is a full-time position with an hourly compensation rate of $30.00 an hour.

DUTIES AND RESPONSIBILITIES 

• Maintain cleanliness of guest hallways, elevators, stairwells, public restrooms, and service areas including mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark/scuff-free.
• Restock linen closets and housekeeping carts with supplies and amenities as directed. 
• Deliver requested items such as towels, cribs, rollaway beds, and amenities to guest rooms. 
• Remove dirty linens, trash, and recycling from guest floors and restock accordingly. 
• Report maintenance issues or unusual conditions in assigned areas to the supervisor. 
• Follow property cleaning procedures, chemical handling standards, and safety protocols. 
• Assist with deep cleaning and floor care.
• Process and scan clean/soiled Rooms and F&B linen/terry using RFID scanning system
• Maintain organization and cleanliness of the housekeeping storage rooms and closets. 
• Respond to guest requests with professionalism and a sense of urgency. 
• Support Room Attendants in ensuring room readiness and exceptional guest service. 
• Maintain all equipment and supplies and use them in a proper manner.
• Maintain cleanliness of locker rooms and back and front of the house restroom facilities and other areas.
• Remove snow from the lobby and employee entrance that is brought in from the outside.
• Keep the lobby and rain mats maintained during inclement weather where needed.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Utilize PMS/APP systems to be advised of assignments and or other computerized applications.
• Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves etc.
• Remove bodily fluids with the appropriate safety equipment.
• Perform shoeshine duties as requested 
• Move racks of clean Room linens to Guest Room floors. Stocks Linen Storage Rooms and daily with supplies and amenities. Empties trash and dirty linen from guest room floors.
• Respond to guest requests and inquiries while in the lobby. Can answer guest questions and direct them to areas they desire to be in.
• Pick up and delivers guest request items on a timely basis such as Irons, ironing boards, cribs and rollaways, microwaves, refrigerators and other items.
• Assist Housekeepers as required. Helps move beds, mattresses and any furniture within the Hotel and Hotel office spaces
• Comply Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Maintain a neat and clean personal appearance.
• Adhere to meal break policy and proper payroll procedures.

NON-ESSENTIAL FUNCTIONS:

• Use all equipment as required by assignment given.
• Move furniture and equipment as directed.
• Clean windows, mirrors, equipment, carpet, marble and upholstery as assigned.
• Assists with responsibilities and duties in the absence or heavy volume in the housekeeping area.
• Clean offices per Management request
• Deliver and remove guest requested items.
• Deliver and remove flowers and other amenities.
• Remove all garbage and recyclable items and place in the appropriate bins inside the service area.
• Salting entrance, street, employee entrance, Plaza areas 
• Gather and utilize the proper equipment, materials, and chemicals in cleaning all office space.
• Remove Room Service dishes to the service area.
• Remove trash from offices to the trash compactor area.

Qualifications

• Minimum 1 year of housekeeping or janitorial experience preferred. 

• Strong understanding of cleanliness, safety, and organization standards. 

• Ability to work independently and collaboratively with a team. 

• Willingness to work flexible shifts including weekends and holidays. 

• High school diploma or equivalent preferred. 

• Bilingual preferred (Spanish/English). 

SKILLS 

• High attention to detail and cleanliness. 

• Ability to prioritize tasks and manage time efficiently. 

• Friendly, courteous, and responsive to guest needs. 

• Comfortable lifting, bending, pushing carts, and working on feet for extended periods. 

• Understanding of hospitality-level presentation and luxury standards. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Endure various physical movements throughout the work areas 

• Ability to move safely in uneven terrain or in confined spaces 

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift 

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation: N/A to 30 (USD) (HOURLY)