Front Office Telephone Operator

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Front Office Telephone Operator and let us help you create a career journey like no other.

Position Overview:

As a Front Office Telephone Operator, you will serve as a key point of contact for our guests, ensuring all communications are handled professionally, courteously, and efficiently. A core part of this role is personalizing interactions by addressing callers by name, contributing to an exceptional guest experience.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Professionally answer and route incoming calls, ensuring prompt and courteous service.
• Address callers by name, when possible, to deliver a personalized guest experience.
• Provide accurate information and respond to guest inquiries with clarity and professionalism.
• Liaise effectively with front office, housekeeping, and other departments to ensure seamless operational coordination.
• Maintain meticulous records of calls, messages, and requests.
• Uphold the hotel’s policies, confidentiality standards, and professional communication protocols.
• Support front office administrative functions as required to enhance operational efficiency.

Ideally, you should possess some or all the following qualifications and experience:

• High school diploma or equivalent; formal training in hospitality or customer service is advantageous.
• Previous experience in a front office, call centre, or hospitality environment preferred.
• Exceptional telephone etiquette and interpersonal communication skills.
• Strong organizational aptitude and keen attention to detail.
• Ability to remain composed under pressure and manage multiple tasks concurrently.
• Professional appearance and demeanour befitting a luxury hospitality environment.
• Flexibility to work varying shifts, including weekends and public holidays.

• Commitment to delivering an exceptional and personalized guest experience.
• Strong multitasking, problem-solving, and decision-making skills.
• Effective collaboration and coordination within a multidisciplinary team.
• High level of discretion and professionalism in handling confidential information.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.