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Full-Time

Knowledge Specialist

Posted on 6/18/2024

Deleteme

Deleteme

51-200 employees

Removes personal information online using automation

Cybersecurity
Data & Analytics
Social Impact

Mid

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Vocational interest in Online Privacy, with a passion for consumer rights and protection
  • Proven track record of delivering high-quality, written communications with examples of published work preferred
  • Demonstrated history of optimizing external help center and internal knowledge bases for Operations and Support teams
  • Experience working with a high-growth company or fast-paced environments with a concentration in Professional Services teams
  • Bilingual, with fluency in written and spoken Spanish
  • History of delivering on large, impactful projects
  • Previous experience working with global teams preferred
  • Flexibility to travel internationally as needed
  • Proficiency with G Suite, Slack, Jira
Responsibilities
  • Deliver extensive research on focus areas including data brokers, digital privacy legislation and data sources across the internet
  • Responsibility for implementing DeleteMe ‘voice’ and consistency of content and style across all of Privacy Operations outbound communications
  • Work with management team to rebuild Privacy Operations Knowledge Base, standardizing process and documentation
  • Collaborate with Support team on rebuilding Customer Help Center to deliver better self-help for DeleteMe’s members
  • Become ‘trusted expert’ on online privacy, serving as POC for questions around privacy rights and legislation
  • Lead impactful projects to deliver improvements to both team and broader Operations org
  • Set and achieve quantifiable individual goals
  • Be a ‘culture ambassador’ driving team engagement by empowering team members.

DeleteMe is a leader in the personal data removal industry, using a combination of expert human intervention and advanced automation to protect individuals and organizations from identity theft and abuses. This firm has successfully deleted over 35 million pieces of personal information since 2010, providing a safer digital environment for its clients. These achievements reflect a commitment to security and privacy, making it an attractive workplace for those passionate about protecting digital identities.

Company Stage

Seed

Total Funding

$8.7M

Headquarters

Somerville, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

12%

1 year growth

51%

2 year growth

164%