Full-Time
Automotive Service Advisor
Joe Cooper CDJR of Shawnee
Cooper Auto Group
Oklahoma automotive dealerships and service
No salary listed
No H1B Sponsorship
Shawnee, OK, USA
In Person
 Customer Experience & Support (1) |
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- A high school diploma or GED is required.
- Post-secondary automotive training or equivalent work experience is preferred.
- Broad knowledge of automotive mechanical and electrical systems is required.
- An unrestricted driver's license and a clean driving record are required.
- Basic computer and internet skills are required.
- CDJR service advisor experience is ideal.
- A strong technical and customer service performance record is preferred.
- The ability to work productively in a fast-paced team environment is required.
- A positive attitude, professional appearance, communication skills, customer service skills, problem-solving skills, interpersonal skills, and dependability are required.
- Experience with CDK and/or X-Time is preferred.
- Serve as the primary point of contact for automotive service and repair matters.
- Communicate with customers, managers, and technicians about service and repair activities.
- Listen to and thoroughly understand customer problems.
- Arrange appropriate vehicle service and repairs.
- Set and manage customer and technician expectations for service delivery.
- Explain needed repairs and recommended repairs and maintenance to customers.
- Help ensure vehicles are repaired correctly the first time and in the shortest time possible.
- Maintain customer satisfaction throughout the repair process.
- One year of dealer-level or large-facility experience is preferred.
- A neat, clean, and professional appearance is preferred.
- A pleasant, friendly demeanor and outgoing personality are preferred.
- The ability to maintain composure under stress is preferred.
Cooper Auto Group is a third-generation Oklahoma dealership organization tracing its roots to 1946. Its locations represent multiple vehicle brands and provide new and used car sales, financing, parts, maintenance and repair. Sales and service teams support consumers throughout vehicle selection, ownership and trade-in, while centralized functions coordinate marketing, recruiting and business operations. The group is a locally rooted automotive retailer rather than a manufacturer, with distinct dealership identities operating within the broader Cooper family organization.
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