Air Export Agent

Role & Responsibilities:

• Manage air export shipments from booking through departure, billing, and file closure.
• Open and maintain shipment files accurately in CargoWise (CW1).
• Follow customer SOPs, routing instructions, service requirements, and KPIs.
• Book space with airlines and confirm routing, schedules, rates, and capacity.
• Coordinate cargo pickup with approved trucking vendors.
• Monitor cargo from pickup, warehouse receipt, screening, airline tender, and departure.
• Prepare and verify HAWB and MAWB documentation.
• Complete or coordinate AES/EEI filing and verify ITN or exemption information.
• Review commercial invoices, packing lists, SLI, and other export documents for accuracy.
• Follow TSA/IAC and export compliance requirements.
• Identify dangerous goods or special-handling shipments and follow required procedures.
• Coordinate with the warehouse for receiving, weighing, dimensions, labeling, screening, and transfer.
• Monitor airline and warehouse cutoff times to prevent missed flights.
• Track flight status and update all required CW1 milestones promptly.
• Send accurate and timely pre-alerts to destination offices or agents.
• Provide proactive shipment status updates to customers.
• Immediately communicate delays, rollovers, missed pickups, or other service exceptions.
• Work with airlines, truckers, warehouse teams, customers, and overseas offices to resolve shipment issues.
• Verify vendor rates and costs before approving charges.
• Enter and review revenue and costs accurately.
• Protect expected gross margin (GM) and investigate unexpected cost variances.
• Complete customer billing promptly after shipment completion.
• Review open files regularly and prevent unnecessary unbilled shipments.
• Audit files before closure to ensure documentation, milestones, revenue, costs, and operational information are complete.
• Maintain customer and branch KPI performance.
• Escalate compliance concerns, high-value shipment issues, service failures, or significant financial variances to management.
• Maintain professional and timely communication with customers and internal teams.
• Cross-train and provide backup coverage for other Air Export team members.
• Support workload balancing during high-volume periods, vacations, and employee absences.
• Follow company ISO procedures, security requirements, and document-control standards.
• Maintain a strong focus on customer service, accuracy, compliance, teamwork, and profitability.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• 2–3 years of experience in air export, freight forwarding, logistics, or international transportation preferred.
• Knowledge of air export operations from booking through billing and file closure.
• Experience with CargoWise (CW1) preferred.
• Knowledge of MAWB and HAWB preparation.
• Knowledge of AES/EEI filing and export documentation.
• Understanding of TSA/IAC security requirements and procedures.
• Familiarity with airline booking procedures, schedules, routing, and cutoff requirements.
• Knowledge of commercial invoices, packing lists, SLI, and other international shipping documents.
• Basic understanding of dangerous goods procedures and requirements.
• Strong computer skills, including Microsoft Outlook, Excel, Word, and Teams.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple shipments and meet strict deadlines.
• Strong attention to detail and documentation accuracy.
• Ability to identify problems, take corrective action, and escalate issues promptly.
• Ability to work effectively with customers, airlines, truckers, warehouses, overseas offices, and internal departments.
• Ability to work independently while contributing to a team environment.
• Ability to work in a fast-paced, high-volume freight forwarding environment.
• Willingness to work overtime, weekends, or adjusted schedules when business needs require.
• Strong sense of accountability and ownership of assigned shipments.
• Commitment to compliance, customer service, teamwork, and company policies.

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, Holidays, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.