Manager of Business Development and Practice Operations

Who We Are  

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role

We are seeking a strategic and results-driven team member to fill a role in driving business growth, supporting practice operations, and assisting with key stakeholder relationships as a trusted advisor to OCFO leadership. This key position will play a part in shaping the future of our practice, supporting business development, pipeline management, client experience, operations and other areas.

This role will be responsible for supporting strategic plans to drive revenue growth, expand our client base, and enhance our market presence.

Key Responsibilities:

• Partner with leadership to develop and execute practice growth strategies, drive operational excellence, and support strategic initiatives

• Support business development and sales growth through pursuit pitch creation, research, sales lead generation, and direct sales support

• Coordinate activities for client relationships, client administration, and the sales cycle

• Develop and maintain pipeline management structure, providing data-driven insights to inform business decisions

• Lead practice knowledge management initiatives, ensuring quality and consistency of practice materials

What You’ll Do

Business Development:

• Oversee proposal development process and quality control

• Supportmarket research and gather intelligence on industry trends, competitors, and emerging opportunities to inform business development strategies

• Coordinate business development initiatives with target accounts; establish and maintain industry contacts that lead to sales

• Work with Marketing team on firm initiatives related to pitch materials, email campaigns, competitive research and client relationship management and associated systems

• Support the development high-value contracts and agreements

• Support OCFO marketing strategy in coordination with the firm marketing team

• Coordinate with central marketing team on cross-functional initiatives

Client & Stakeholder Management:

• Develop and maintain the OCFO’s network of CFO and finance executive relationships

• Support, as needed, client administration processes, including new client setup and agreements

• Perform, as needed, new client setup activities, including but not limited to Salesforce entries, conflict checks, engagement letter drafting, and matter code administration

Pipeline Management & Reporting:

• Establish and maintain robust pipeline management structure ensuring data integrity and reporting accuracy

• Support weekly pipeline reviews, reports and status calls with leadership team

• Develop and present content on pipeline performance, trends, and insights to inform business decisions

• Track client acquisition sources and identify referral patterns to inform go-to-market (GTM) strategy

• Conduct regular analysis to review engagement realization, utilization, budget, and other key metrics to inform engagement economics and optimize resource allocation

Knowledge Management:

• Lead the development of key practice materials, spanning professional biographies, qualifications, pitch materials, engagement documentation, social media campaigns, and thought leadership content in partnership with the firm’s knowledge management team

• Ensure quality and consistency of practice materials (quals, bios, pitch decks) through collaboration with central marketing team to maintain accurate and efficient updates

• Oversee the OCFO knowledge repository, driving improvements in content access, searchability, and reuse

• Coordinate with firm-wide knowledge management initiatives

Strategic Leadership & Practice Operations:

• Support stakeholder engagement initiatives

• Assist in the planning and development of internal practice group meetings, as well as client events

• Support practice-wide operational excellence and efficiency improvements

Other:

• Ad-hoc tasks requested based on evolving practice needs

How You’ll Grow  

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.   

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. 

What You Will Need To Succeed  

Basic Qualifications

• 10+years of professional services experience, with significant exposure to C-suite relationships

• Bachelor's degree

• Exceptional organizational and project management skills

• Proven track record in business development, practice operations and process improvement capabilities

• Strong understanding of the CFO role and corporate finance

• Excellence in stakeholder management, with strong written and verbal communication skills to effectively engage with clients, colleagues, and leadership

• Ability to multi-task and prioritize competing tasks and deadlines in a fast-paced environment

• Proficiency in Salesforce or related marketing platforms, and Microsoft applications such as PowerPoint, MSWord, and Excel

• Ability to travel to client site(s) and FTI Office(s) as needed

• Applicants must be currently authorized to work in the United States for any employer on a fulltime basis: this position does not provide visa sponsorship

Preferred Qualifications

• MBA or advanced degree preferred

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