Part Time Sales Associate
Editor, London
Posted on 3/10/2023
London, UK
Experience Level
Desired Skills
Customer Service
  • Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring experiences
  • Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, and Discerning in everything you do
  • Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care
  • Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner
  • Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)
  • Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members
  • Monitor customer feedback, working with your store's leadership team, to share information with key stakeholders accordingly
  • Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!
  • Passion for creating memorable experiences through meaningful personal interactions
  • A true collaborator in nature, driven by the power of teamwork, who thrives in group settings
  • Positive, willing to learn and grow, and motivated to perform in fast-paced environments
  • Highly adaptable with an impeccable ability to multitask
  • An advocate for all members of our community, promoting inclusion and belonging always
  • Demonstrated ability to show empathy and understanding while still driving action
  • Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable
  • Desire and willingness to roll up your sleeves and jump in when the situation requires it
  • Ability to work a flexible schedule, including evenings, weekends, and bank holidays required
  • Prior experience with POS (point of sale) or inventory management systems a plus
  • 2+ years of experience in a fast-paced retail or hospitality environment a plus

201-500 employees