Customer Transformation Advisor

As a Customer Transformation Advisor (CTA), you’ll serve as a trusted advisor to C-level executives, bringing deep transformation experience from roles such as CIO, GBS leader, or strategy consultant. You’ll lead strategic customer engagements to drive enterprise-wide value realization, embedding Celonis into long-term roadmaps through our Customer Engagement Model. You’ll focus on enabling process excellence, building Centers of Excellence, and operationalizing continuous improvement — all to deliver measurable outcomes in growth, profitability, and customer retention.

The work you’ll do:

Key Customer Engagement Responsibilities:

• Align with leadership to develop and strengthen the Customer Engagement Model
• Drive adoption of Industry Strategy Value Framework and transformation blueprints
• Provide thought leadership on Process Intelligence, Execution Management, and AI-driven outcomes
• Collaborate with Value Engineers, Service Consultants, and GSIs to translate strategy into executable roadmaps
• Oversee setup and execution of Centers of Excellence within key accounts
• Support NAM Change Maker Program by regional chapters
• Define and implement Continuous Improvement Process Operating Rhythm using
• Control Towers and KPI dashboards
• Serve as account sponsor for strategic transformation delivery and scalability
• Lead and manage NAM EBC staff to align with executive and customer goals
• Support Quarterly Business Reviews to align with Customer Success and account growth
• Act as strategic connector across Celonis functions and Executive Sponsor in customer accounts
• Build trusted C-suite relationships through joint strategic planning
  
  

Key Leadership & Management Role & Responsibilities:

• Support Industry portfolio P&L business
• Develop methodologies, playbooks, training, and enablement with CEM advisory team
• Participate in NAM EBC staff to improve C-suite customer engagement
• Enable advisors to deliver industry-specific transformation leadership
• Build Account Playbooks and Strategic Plans to grow and retain customers
• Establish governance models to track value realization, ROI, and operational improvements
• Ensure measurable CTA practice success contributing to ARR and profitability
  
  

Industry, Customer Council, & Change Maker Role & Responsibilities:

• Participate in NAM CIO & GBS Councils to enhance customer satisfaction and reduce churn
• Engage in NAM Change Maker programs across regions
• Represent CTA in industry forums, executive briefings, and conferences to drive new revenue
• Coordinate with Global CIO & GBS Councils at Celosphere for NAM chapter
• Drive growth of new and existing Council and Change Maker accounts

Cross Functional Support Responsibilities:

• Collaborate with Product Development, Marketing, AE, VE, and Service Consultants to align Industry Value Paths for customer GTM offerings

The qualifications you need:

• 10+ years of enterprise transformation experience/leadership, preferably in corporations, consulting, strategy execution, and/or enterprise SaaS.
• Deep understanding of industry-specific operations and value chains (e.g., R2R, P2P, O2C, H2R).
• Proven track record of working with senior C-Suite executives and relationships and leading multidisciplinary teams in complex transformation programs.
• Strong understanding of process mining, process intelligence, AI-driven process optimization, or related value realization methodologies
• Excellent strategic thinking, executive presence, and cross-functional collaboration skills.
• Effective stage presence and facilitator of C-Suite audiences

Visa sponsorship is not offered for this role.