Director – Operations Implementation
Posted on 7/21/2023

201-500 employees

Mail & address verification API software
Company Overview
Lob’s mission is to build APIs for businesses to increase connectivity between the offline and online worlds. The company has developed the only automation platform that transforms direct mail and address verification into intelligent mail at scale which enables modern businesses to move faster and create new growth opportunities.

Company Stage

Series C

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Operations & Logistics
  • Lead the development of multiple projects and programs by utilizing operations expertise for the development and improvement of project and program initiatives. Acting as a conduit between Engineering, Product, Operations, and Finance
  • Manage the alignment of business initiatives and the support segment strategy by identifying, aligning, and managing interdependencies across implementation portfolio ; assessing capacity and resources and adjusting prioritization and assignments based on strategy; ensuring support segment expertise is incorporated into business initiatives; designing initiative operationalization within support segment frameworks ; and providing guidance to ensure the target associate and customer experience is identified and represented throughout the portfolio
  • Manage and deploys leadership methodology and operational processes and procedures across multiple functions by evaluating key business components in order to assess current performance standards; identifying areas of improvement; developing improvement solutions; ensuring methodologies, processes, and procedures are simple and executable with manageable roll out plans; consulting with cross-functional teams to gain alignment on improvement solutions; ensuring methodologies, processes, and procedures are sustainable for future use; and communicating changes and solutions to key stakeholders in order to gain buy-in
  • Senior level experience in fulfillment, operations management, or related areas. 4 years supervisory experience
  • Strong data skills and modeling in google sheets and excel, SQL experience
  • P&L Experience
  • Aligns with the philosophy that being fast is better than being right and values taking calculated risks on reversible decisions. Strong bias for action
  • Excellent strategic agility, analytical, problem-solving skills with ability to work seamlessly between strategic and tactical
  • Must be a systems thinker
  • Lean Six Sigma Experience
  • Bachelor's degree in Business, Technology, Logistics Supply Chain, Finance and/or experience in related fields
  • MBA or Masters in Finance/Accounting preferred
Desired Qualifications
  • Start up experience with a successful exit is a