Full-Time

Sr. Technical Account Manager

Mattermost

Mattermost

51-200 employees

Network management software company


Senior

Portland, OR, USA

Required Skills
Sales
Communications
Requirements
  • 5+ years Technical Account Management
  • Customer Support
  • hands-on Sales Engineering or equivalent experience
  • Proficiency in understanding concepts and technologies in DevOps
  • IT operations
  • security
  • cloud
  • microservices
  • and container platforms
  • Expertise in open source and SaaS
  • Interest in working creatively with customers to understand technical and business requirements
  • Outstanding written and verbal communications skills
  • Excellent presentation skills for presenting advanced technical concepts
  • Experience leading and crafting technical projects
  • Ability to travel up to 30% (Post-COVID)
Responsibilities
  • Lead the delivery of a purposeful Onboarding Journey process
  • Make architectural recommendations for the Mattermost software deployment and other adjacent technologies
  • Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments
  • Work with our Product Management
  • Engineering and Support teams to resolve issues that occur during the Onboarding Journey
  • Capture detailed documentation of customer design and deployment decisions
  • Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams
  • Present detailed technical information and benefits of the Mattermost platform to a wide array of customers
  • Serve as the technical lead for all things related to the Mattermost deployment

Mattermost believes that open source will drive innovation in enterprise messaging and collaboration just as it has for the infrastructure stack that powers the worlds largest companies.

Company Stage

Series B

Total Funding

$73.5M

Headquarters

Palo Alto, California

Founded

2016

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-25%

2 year growth

-20%

Benefits

Fully remote work

Office setup fund

Coworking space stipend

Internet and mobile phone reimbursement

401k

Unlimited vacation

Family & friends days

Async weeks

Health benefits

Global and regional team meetups

Open source Fridays

Community hackathons and events