Responsiblities

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups. 
• Resolve user support tickets related to Salesforce functionality and usage. 
• Identify and gather requirements from users and stakeholders to inform system enhancements and customizations. 
• Support team members and monitor user adoption of Salesforce tools within our organization. 
• Provide ongoing user training and create training materials as needed to promote effective use of Salesforce features and functionality. 

Qualifications

• Proven work experience as a Salesforce Administrator or similar role, with a strong understanding of Salesforce platform capabilities and best practices. 
• Salesforce certified administrator or Salesforce advanced administrator certification required. 
• Extensive experience in the administration and maintenance of Salesforce systems, including user management, data management, and system configuration. 
• Experience in performing Salesforce upgrades and ensuring successful integration with other systems and tools. 
• Exceptional ability to navigate dashboard, create and maintain Salesforce databases - including data modeling, data validation rules, and custom objects. 
• In-depth knowledge of Salesforce products and their functionalities, including Sales Cloud, Service Cloud, and Marketing Cloud. 
• A bachelor’s degree in computer science or a related field is preferred.