Quality Assurance Manager

C.H. Robinson is looking for Quality Assurance Manager to join our team. In this role, you will be leading quality control, improvement, and process implementation across operations in a Global Forwarding division. You will be accountable for driving continuous improvement to meet operational standards established by the Regional Operations program, along with branch- and region-specific initiatives. Your responsibilities include measuring performance, developing improvement plans for branches, ensuring consistency in structure and processes, and contributing to global, regional, and branch initiatives.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, automotive and similar)

• Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods.

• Ensure quality methods and processes are in place and effective

• Coordinate quality improvement initiatives and preventive measures

• Design and implement use of statistical data to predict trends and improve overall product quality and system effectiveness

• Design and implement use of root-cause analysis to properly identify needed process improvements and corrective actions

• Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards

• Develop and implement disposition and rework standards

• Lead the reduction of Cost of Quality and internal waste

• Review and evaluate potential new business for feasibility

• Lead internal and external Quality System audits in conjunction with global operations network

• Interface with supplier and customer quality representatives

• Assist branches with achieving ISO 9001:2015 and GDP certification, as assigned

• Ensure branch level compliance with QMS standards (ISO 9001:2015; GDP) is maintained, as assigned

• Support branch staff with GDP quality risk assessments, using Validaide

• Conduct internal audits/self-inspections against QMS procedures, at branch level, as assigned

• Document internal audit non-conformances and oversee investigation and resultant CAPA

• Assist with QMS SOP coaching (post initial training)/provide support at branch level

• Monitor Dashboards (Training Matrices, Approved Suppliers, etc) within the QMS platform, to ensure continuing compliance within agreed parameters

• Audit operational employees to SOPs and checklists

• Create and deploy intensive and structured plan to develop new hires

• Represent progress, status, and suggested adjustments for internal process improvement measures

• Ability to be a team project/task participant and/or key owner

• Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs

• Re-train operational team members based on audit findings, dashboard results and other regional or global metrics results

• Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements

• Create, monitor, and update project plans, deliverables, and executive summaries as applicable

Quality Implementation:

• Support Implementation of new business and process

• Drive adoption of systems enhancements as well as branch improvement plans

• Ability to execute and explain most operational processes specific to Modal area of expertise as SME

• Ensure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and does not conflict with company standards

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university

• Minimum 5 years of industry experience or equivalent knowledge

• Strong modal product knowledge

Preferred:

• Ability to collaborate and align across functional and geographical boundaries to achieve results

• Six Sigma or Lean certified

• Proficient in Microsoft Office Suite of programs

• Skilled in process analysis

• Data driven

• Can understand and communicate complex processes to a varied audience in a simple way

• Ability to influence without direct authority

• Effective listener and communicator with strong technical writing skills

• Detail oriented, Organized and Operationally focused

• Proven ability to multi-task and keep stake holders informed

• Ability to create strong working relationships with all organizational teams

• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Employer

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.