Manager – IT Supplier Relationship Management

The IT Supplier Relationship Management (SRM) Manager manages relationships between 7-Eleven and its IT suppliers, regardless of spend levels ($100MM+/year). This includes participating in and representing IT in Strategic Sourcing Request for Information (RFI's) processes, Strategic Sourcing Request for Proposal (RFP's) processes, supplier contract negotiations, supplier performance discussions, supplier risk management and supplier offboarding. The SRM Manager will be an individual contributor with a portfolio of suppliers that supply any or all of the following: hardware, telecom services, and potentially other IT related products and services. The SRM Manager will report to the Sr. Director, IT Governance, Risk, and Compliance.

Responsibilities:

• Manage assigned IT supplier relationships
• Facilitate weekly meetings with strategic vendor partners, discussing contractual needs and tactical performance opportunities
• Work directly with Strategic Sourcing (Procurement), Legal & IT Stakeholders on contracts, including Master Service Agreements, Statements of Work, and other similar contracts
• Produce periodic metrics & reporting as assigned (e.g. weekly, monthly, etc.)
• Facilitate periodic Business Reviews with suppliers as appropriate (e.g. Quarterly, Semi-Annually, Annually, etc.)

Qualifications:
Education and Experience:
Education: Bachelors/4 yr degree
Years of Relevant Work Experience: 5+ years
Years of Management Experience: NA

Specific Knowledge and Skills:
• Information Technology Operations & Industry knowledge (i.e. hardware, data center operations, telecom support, networks, etc.)
• Very strong verbal and written skills a must, including meeting facilitation and executive presentation
• Proficient at comprehending contractual terminology and a track record of successful collaboration with Legal Counsel & Procurement
• Highly proficient at all Microsoft Office applications, including document version comparison (i.e. "redlining")
• Highly organized, detailed oriented, a self-starter who is able to manage and resolve ambiguity
• Highly analytical, able to identify and produce actionable metrics and dashboards for management & stakeholders; Experience producing supplier score cards highly desired
• Proficient at conflict resolution with a track record of successfully resolving supplier conflicts
• Strong influencing skills
• A working knowledge of IT accounting & budgeting best practices

Additional Skills:
• Knowledge of negotiation tactics and a successful track record at negotiating IT services and goods contracts terms and conditions
• Experience with digital contract signature technology solutions highly desired
• Experience with contract lifecycle management tools highly desired
• Project & program management experience a plus
• A working knowledge of source to pay solutions and systems a plus

#LI-LL1

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.