Part-Time
Customer Service Associate
Dollar Tree
10,001+ employees
Discount retailer selling low-cost everyday items
No salary listed
Brandon, FL, USA
In Person
 Customer Experience & Support (1) |
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- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 pounds from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Dollar Tree operates over 8,000 stores and 25 distribution centers across 48 U.S. states and five Canadian provinces, selling everyday items at very low prices. It sources merchandise globally to keep costs down and passes the savings to customers through fixed low-price points, creating high item turnover. The company stands out by focusing on extreme value with a broad mix of low-priced items, supported by a large store network, disciplined sourcing, and scale. Its goal is to provide affordable everyday and holiday essentials to a diverse customer base and to grow through value pricing and efficient operations.
Company Size
10,001+
Company Stage
IPO
Headquarters
Chesapeake, Virginia
Founded
1986
Simplify's Take
What believers are saying
- Fiscal 2026 guidance targets 3% to 4% comparable-store growth.
- The rebuilt Marietta center and Phoenix facility expand distribution capacity by 2027.
- Cloud inventory systems should reduce stockouts and improve allocation efficiency.
What critics are saying
- Jefferies sees negative traffic and doubts multi-price durability versus Dollar General.
- Slower comparable-store sales force expansion spending with weaker cash generation.
- Tariff escalation on imported goods would break Dollar Tree’s value-price architecture.
What makes Dollar Tree unique
- Dollar Tree’s multi-price model expands baskets beyond the classic $1.25 promise.
- The chain converts former pharmacies and legacy sites into low-friction openings.
- Nationwide logistics and 24 distribution centers support rapid replenishment across 16,000 stores.
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Company News
Arkansas reaches $5.5 million settlement with Family Dollar. * Saline Courier Staff Report * 5 hrs ago LITTLE ROCK - Arkansas has reached a $5.5 million settlement with Family Dollar and Dollar Tree entities to resolve a consumer protection lawsuit tied to a rat infestation at a Family Dollar distribution center in West Memphis, according to a news release from Arkansas Attorney General Tim Griffin's office. Under the agreement, the state will receive $3.9 million, while $1.6 million of the settlement was suspended because of Family Dollar's cooperation with the U.S. Department of Justice in a related federal case. The lawsuit, filed by the Arkansas Attorney General's Office in April 2022, alleged Family Dollar knowingly operated a rodent-infested distribution center in West Memphis and distributed contaminated products to stores in Arkansas and other states. According to the release, the U.S. Food and Drug Administration launched an investigation in 2022 after a video circulated publicly showing rodents throughout the warehouse. The FDA determined the infestation dated back to at least 2020 and said more than 3,400 rodents were removed from the facility between March 2021 and January 2022. Products from the distribution center were shipped to all 85 Family Dollar stores in Arkansas and stores in five other states during that time, according to the release. The FDA later issued a public safety alert and oversaw a recall of FDA-regulated products distributed from the facility. The state's lawsuit alleged violations of the Arkansas Deceptive Trade Practices Act, failure to warn, violations of implied warranties of merchantability and consumption, negligence, strict liability and unjust enrichment. The lawsuit also alleged products distributed from the West Memphis facility were stored under unsanitary conditions, consumers were not adequately warned about those conditions and products unfit for sale entered the marketplace. In 2024, Family Dollar Stores LLC entered a guilty plea in a federal criminal case related to the infestation in the U.S. District Court for the Eastern District of Arkansas. According to the release, the plea agreement included more than $41 million in fines and forfeitures. "Arkansans, particularly those who rely on neighborhood discount stores for everyday essentials, are entitled to products that are safe, lawfully sold, and honestly marketed," Griffin said in the release. "My office will continue to enforce our consumer protection laws to safeguard public health." 4 remaining of 5. Welcome! We hope that you enjoy our free content.
Dollar Tree is investing in distribution network upgrades and replacing legacy technology systems to improve inventory management across its expanding store base. The discount retailer reported inventory levels down 7% year over year whilst sales increased 9%, CFO Stewart Glendinning said on a recent earnings call. The company is rebuilding its Marietta, Oklahoma distribution centre, destroyed by a tornado in 2024, expected to open by spring 2027 serving around 700 stores. Dollar Tree also acquired a 1.25 million-square-foot facility near Phoenix, set to open this spring serving stores across five western states. The retailer is replacing decades-old systems with cloud-based platforms, predictive analytics and mobile-enabled workflows, enabling better inventory visibility and increased distribution centre throughput without expanding warehouse footprint.
Truist has cut its price target on Dollar Tree to $142 from $156, whilst maintaining a Buy rating on the shares. The firm expects continued improvement as the company enhances store standards, optimises inventory and increases product value. The adjustment follows Dollar Tree's fiscal Q4 and full year 2025 results, which showed Q4 comparable store net sales growth of 5.0% and diluted earnings per share from continuing operations of $2.56. Full-year net sales grew 10%, with comparable store sales up 5.3%. Dollar Tree opened 402 new stores in fiscal 2025 and converted approximately 2,400 stores to its Dollar Tree 3.0 multi-price format, bringing the total to around 5,300 multi-price stores. The company operates discount stores under the Dollar Tree and Family Dollar segments.
Dollar Tree has secured a $500 million term loan facility with Bank of America serving as agent, according to a filing. The loan matures on 19 March 2029 and carries an initial interest rate of Term SOFR plus 1.00%, subject to adjustment based on credit ratings and leverage ratio. The facility allows voluntary repayment without penalty, excluding standard breakage costs, and requires no amortization. The credit agreement includes covenants restricting subsidiary debt, liens, asset sales and certain corporate changes, whilst mandating compliance with maximum leverage and minimum fixed charge coverage ratios. The agreement establishes default events that could trigger accelerated repayment and termination of commitments. Bank of America and participating lenders may continue providing commercial banking and advisory services to Dollar Tree.
Dollar Tree has secured a $1.5 billion revolving credit facility at an initial interest rate of Adjusted Term SOFR plus 1.125%, part of a broader refinancing that includes a separate $1 billion short-term facility. The favourable rate reflects the company's strong credit profile and will fund an ambitious expansion of roughly 400 new stores in fiscal 2026. However, management issued cautious fiscal 2026 guidance despite reporting net income of $506.1 million for Q4 2025. This creates an expectation gap between the aggressive expansion plans and conservative outlook, suggesting potential headwinds from rising costs or margin pressure. The loan provides necessary liquidity for capital-intensive growth, but success depends on whether Dollar Tree can execute its multi-price strategy profitably. The market is watching for any deviation from guidance or changes to leverage ratios that could signal execution risks.