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Full-Time

Senior Director

Technical Services

Confirmed live in the last 24 hours

ReCor Medical

ReCor Medical

201-500 employees

Ultrasound renal denervation technology provider

Hardware

Compensation Overview

$233.3k - $268.3kAnnually

Expert

Palo Alto, CA, USA

Category
Systems Engineering
DevOps Engineering
Engineering Management
Required Skills
Sales
Customer Service
Requirements
  • Bachelor’s or advanced degree in Engineering, mechanical, electrical, and/or software.
  • Experience with building and managing a tech service team inclusive of managers, engineers, and technicians.
  • Product development or manufacturing experience with hardware systems in the medical device space.
  • Minimum of 12 years’ experience in technical service and/or operations
  • Experience in a leadership capacity collaborating with sales, operations, customer service, and quality.
  • Has demonstrated results partnering with OEM’s to develop new hardware platforms or provide technical services for hardware systems.
  • Familiar with the latest global cybersecurity standards and regulations.
  • Demonstrated ability to deliver on time, and on budget in a fast-paced lean environment.
  • Familiarity with medical device environment, including familiarity and comfort with complying with regulatory, quality assurance, and compliance requirements
Responsibilities
  • Architect the Company’s global tech service strategy, inclusive of live technical support, remote service, field service, bench repair, and preventative maintenance.
  • Develop and implement the appropriate processes to support remote servicing, field upgrades, preventative maintenance, & field management of product configuration.
  • Maintain processes and staffing to provide customer support to resolve issues that occur during the use of the device.
  • Establish the customer journey for servicing and ensure reliable and effective touchpoints to guarantee customer satisfaction.
  • Create and manage a technical service team with the right skillset to drive a defined service strategy.
  • Define and implement appropriate strategies for technical services supporting global markets.
  • Develop and maintain an organizational design that is aligned with the achievement of overall business objectives and is responsive to customer needs.
  • Create an environment that is oriented to exceeding customer expectations with particular emphasis on quality and service.
  • Influences, develops, and manages departmental budgets.
  • Partner with sales and customers in developing and managing appropriate contracts for servicing.
  • Partner with OEM’s and internal functions to coordinate and implement system upgrades, field swaps, and preventative maintenance.
  • Partner with internal functions to assess and select OEM’s for hardware development, and potentially 3rd party vendors to support technical service in select regional markets.

The Paradise™ Ultrasound Renal Denervation (uRDN) System by ReCor Medical utilizes ultrasound energy delivered by a balloon catheter to target overactive renal nerves, potentially reducing blood pressure and medication dependency through a minimally-invasive procedure.

Company Stage

Series D

Total Funding

$37.9M

Headquarters

Palo Alto, California

Founded

2009

Growth & Insights
Headcount

6 month growth

14%

1 year growth

48%

2 year growth

94%