Customer Success Leader
Posted on 1/17/2023
Draper, UT, USA
Experience Level
Desired Skills
  • You are a missionary - You understand and align with NexHealth's values
  • You've been in SaaS Customer Success (3+ years) and have grown and managed for at least 2 years
  • Proven experience building and leading teams, in a fast pace environment
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery
  • Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
  • Able to collaborate across the organization and with external stakeholders
  • Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
  • Willing and able to address escalated client issues with speed and urgency
  • Expert at support management with proven experience managing a team in charge of supporting a technically challenging product
  • You are able to think strategically while understanding of nature of short term urgencies
  • Data driven - you use data to manage your team and support your decision making
  • You've managed teams in live phone support environments and know how to measure, analyze and explain key performance metrics
  • Has Built and Managed a relevant team having hired their people, designed key operating cadences, and gotten team to perform
  • 3-5 years of customer success leadership experience in B2B SaaS
  • 5-7 years experience in an Customer Success and Account Management role
  • Top 50 School Preferred
  • Build, lead, and retain a world-class team
  • Scale a smart, empathetic and tight support organization rapidly delivering best in class support to our customers
  • Anticipate needs and structure of the organization as our company engages in our next phase of growth
  • Provide actionable and ongoing career development for Customer Success Reps
  • Be a resource and connection for the rest of the organization. (Product, Engineering, etc...)
  • Drive operational practices to track performance of teams and individuals
  • Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization

51-200 employees

Real-time patient booking platform
Company Overview
NexHealth's mission is to accelerate innovation in healthcare. The company has built a software platform for doctors to connect with patients, and is integrating with the many, many health record systems so developers only need to access their API to integrate health records into their applications.
  • Competitive salary
  • Equity
  • Medical, dental & vision
  • Unlimited PTO
Company Core Values
  • Solve the customer's problems, not yours
  • Do the things others are not willing to do
  • Take ownership
  • Say what's on your mind, with positive intent
  • Think in first principles
  • Live in the details