Manager – Data Assets & Standards

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

As Manager, Data Assets and Standards, you will be responsible for ensuring that data assets are visible, accessible, and usable for analytics and insights development to support key strategic plan initiatives such as personalization, and Enterprise Performance Transformation. You will coordinate and centrally manage the metadata associated with our organization’s data assets, ensuring that comprehensive metadata is captured, classified, maintained, and appropriately leveraged. You will also oversee the creation and implementation of reference and master data and ensure that data is effectively captured and mastered against these standards. The ideal candidate will possess a strong background in data governance and data management, metadata management, reference data and master data management, and have a strategic mindset, and the ability to collaborate with cross-functional teams to implement the necessary governance frameworks across our data sets.

This role is based in Four Seasons Hotels and Resorts, 1165 Leslie Street, Toronto, Ontario, reporting to the Senior Director, Enterprise Data Strategy And Governance. This role involves interactions with primarily internal stakeholders at various levels.

Key Activities/ What You’ll Be Doing

• Develop and implement comprehensive policies, standards, and procedures to ensure that all data assets, data flow, and transformations are visible, understood, and documented

• Define standards for metadata, taxonomy and hierarchy development, classification, and business glossary

• Collaborate with stakeholders to define data ownership, stewardship, and accountability to set controls for metadata, master, and reference data

• Ensure data catalogue is kept up to date and reflects all available data assets, including metadata, lineage, and dependencies,

• Oversee classification of data to meet legislation and security requirements

• Collaborate with IT and Security teams to implement and maintain data security measures to safeguard sensitive information.

• Lead the development and implementation of comprehensive data standards across the organization, ensuring alignment with industry best practices and regulatory requirements.

• Work closely with business units, data owners, and data users to understand reference data requirements and categorize data to meet analytic needs

• Provide support and guidance on the proper use and interpretation of reference data

• Oversee MDM / RDM processes to ensure key data is appropriately mastered across systems

• Ensure a comprehensive and up-to-date business glossary is maintained by data stewards, analytic leads, and key business stakeholders

Desired Skills/ Who You Are

Leadership

• High personal and professional integrity and strong work ethics

• Ability to create vision and delegate tangible actions

• Results oriented, willing to drive projects to completion

Business / Analytics Skills

• Works to understand business need and how the data will be used to drive decisions into action plans that will grow the business

• Effectively navigates through ambiguity and complexity to provide clarity for the team and the requester

• Strong with process management including the development of processes and procedures

• Familiar with agile methodology and comfortable working in an agile environment

Communication Skills

• Works to understand the requester needs when building the upfront story to ensure clarity and actionability

Planning / Organizational Skills

• Establishes clear expectations to ensure smooth execution

• Handles multiple demands and conflicting priorities by quickly re-allocating time and resources

• Organizes self and the team in setting and managing priorities

• Demonstrates a relentlessly high standard for attention to detail and holds others to the same

People Engagement

• Ensures each person/direct report is clear on performance expectations and has the flexibility on how to reach those expectations on a supported path

• Takes the time to acknowledge the efforts and contributions of others

• Works to build relationships with colleagues to both provide and receive the best support

Collaboration Skills

• Works productively in a matrix environment to move projects along and foster a positive team attitude

• Proactively asks for input and ideas from others to demonstrate the power of the team

Technical Skills

• Applied experience in data governance and / or data management

• Knowledge of industry leading data governance practices

• Familiar with implementation and use various data governance tools and software

• Familiar with DMBOK principles

• Understand of complete data lifecycle and related data governance requirements

• Understanding of GDPR and related legislation

• Ability to manipulate, analyze and transform large datasets to understand trends and patterns

• Working knowledge of cloud computing platforms. MS Azure preferred (Microsoft Synapse, Azure Data factory, Azure Data Lake, PowerBI) 

• Proficient in SQL or other programming languages

• Experience with data visualization and dashboarding (Power BI, Tableau)

• Expert in Microsoft Office software (Word, Excel, PowerPoint, Access)

Experience, Education and Professional Qualifications / What You Bring

• Bachelor's or master's degree in a relevant field (e.g., data management, information technology, business analytics, data analytics informatics).

• Proven experience in data governance, with a focus on metadata, reference data, and master data management

• Strong understanding of data protection regulations and compliance requirements.

• Familiarity with informatica or similar data governance or data management technologies would be an asset

• Excellent communication and interpersonal skills.

• Analytical mindset with the ability to translate data into actionable insights.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid 

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.