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Full-Time

Retail Health Coordinator

Southbury, CT

Confirmed live in the last 24 hours

CVS Pharmacy

CVS Pharmacy

10,001+ employees

America's leading retail pharmacy with nearly 10,000 locations nationwide.

Healthcare
Consumer Goods

Compensation Overview

$17.19 - $30Hourly

Mid, Senior

CT, USA

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Communications
Management
Customer Service
Requirements
  • High School Diploma or equivalent is required. An associate degree is preferred.
  • Minimum of 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience required
  • Naturally passionate about engaging and connecting members telephonically and communicating their health plan identified gaps with the ultimate goal of improving their health care outcomes
  • Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities
  • Ability to receive and act on feedback; curious and seeks to learn
  • Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves
  • Proficiency in Microsoft Office applications, including Outlook, Word and Excel
  • Strong organization skills and attention to detail
  • Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with members, patients and caregivers
  • Ability to interact appropriately with others is important
  • Self-starter and able to successfully work with minimal supervision.
  • Great problem solver with ability to collaboratively engage with members, patients, caregivers and other team members to create innovative solutions
  • Understanding of health insurance, including local providers, general plan types and terminology.
  • Able to read instructions, reports and information on computer screens and key information on computers
  • Ability to work independently and take initiative
  • Good judgment and problem-solving skills
  • Interpersonal and organizational skills
  • Level of confidentiality
  • Excellent time management skills
  • Excellent customer service and communication (verbal, written, listening) skills
Responsibilities
  • Coordinates patient flow throughout all scheduled appointments
  • Interacts with customers/patients/members/coworkers telephonically and eventually through technology-based interactions, including video, email, text, etc and deliver healthcare reminders
  • Reaches out to language line/interpreter when services are needed
  • Schedules, tracks, and reconciles patient referrals and diagnostic tests, as appropriate
  • Schedules tests per written workflows within Scheduler app via telephone or electronically and documents accordingly
  • Demonstrates proficiency managing email in an Outlook account, and using remote communication software such as Skype Microsoft Teams and WebEx; able to demonstrate proficiency with Word, Excel, and experience documenting within an electronic health record like EPIC
  • Adheres to care management, privacy and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures
  • Attends weekly team huddles, intermittently, to stay connected with the Retail Health field and operation
  • Provides superior customer service to internal and external clients, customers, and patients
  • Communicates with clinical team, patients, and families on recommended patient care plans
  • Assists with completing and tracking patient forms and letters
  • Notifies clinical care team of any changes or barriers they encounter as appropriate
  • Cross trains to other areas of the retail health management/Gaps in care, as appropriate
  • Orientation and training of staff as assigned
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Other responsibilities as assigned

Company Stage

N/A

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

N/A

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • The availability of updated flu and COVID-19 vaccines at CVS Pharmacy and MinuteClinic locations nationwide positions the company as a key player in public health initiatives.
  • The Health Zones funding and collaboration with local organizations in Fresno highlight CVS Pharmacy's role in improving community health outcomes.
  • The introduction of a new store brand for snacks, beverages, and groceries could attract a broader customer base and increase in-store sales.

What critics are saying

  • The competitive landscape in the retail pharmacy sector is intense, with major players like Walgreens and Rite Aid posing significant challenges.
  • The expansion into grocery and snack products may dilute CVS Pharmacy's brand identity as a healthcare provider.

What makes CVS Pharmacy unique

  • CVS Pharmacy's integration of digital tools for scheduling vaccinations and accepting walk-ins offers a seamless and convenient experience for customers, setting it apart from competitors.
  • The company's Health Zones initiative, which focuses on community health and access to healthy food, demonstrates a commitment to social responsibility that goes beyond traditional pharmacy services.
  • CVS Pharmacy's recent launch of a new store brand for snacks, beverages, and groceries diversifies its product offerings, making it a one-stop shop for consumers.