Full-Time
Fraud Analyst
Trust & Safety, T&S
Posted on 7/9/2024
TextNow
201-500 employees
Provides free unlimited calling and texting
Mid, Senior
Remote in Canada
- Strong data analysis skills
- Proficiency in SQL, Excel, Elastic Search
- Collaborative with a customer-first mindset
- Ability to work independently and on a team
- Strong foundation in probability and statistics
- Experience with relational/non-relational databases
- Self-starter with holistic approach and attention to detail
- Proficient in Snowflake, Redshift, Splunk, and similar data lakes
- Monitor platform trends for potential fraud using T&S technologies and tools
- Analyze large sets of data to identify anomalies and emerging risk patterns
- Conduct detailed fraud investigations to detect bad actors and mitigate abuse
- Prepare comprehensive reports on fraud incidents and propose preventative solutions
- Provide regular updates to management on fraud trends and mitigation efforts
- Partner with other teams including customer care, data science, engineering, product
- Automate threat discovery and monitoring, leveraging internal and external data sources
TextNow provides mobile communication services that allow users to make unlimited calls and send texts without a monthly fee. The service operates through a SIM card that offers unlimited nationwide talk and text over 5G, along with free essential data. Users can purchase additional data passes as needed, which is how the company generates revenue. Unlike many competitors, TextNow's model focuses on affordability, making it an appealing choice for budget-conscious individuals, families, and small businesses. The company aims to ensure that its services are accessible to everyone, including people with disabilities, reflecting its commitment to inclusivity and reliable communication for all.
Company Stage
Seed
Total Funding
$3.4M
Headquarters
Waterloo, Canada
Founded
2009
6 month growth
↑ 0%1 year growth
↓ -2%2 year growth
↑ 29%
Simplify's Take
What believers are saying
- TextNow's rapid growth to fifteen million users by 2011 demonstrates its strong market demand and potential for further expansion.
- The company's innovative business model and recent feature additions, such as video calling, enhance user experience and engagement.
- Substantial investment from notable investors has enabled TextNow to scale operations and improve infrastructure, including moving into the Evolv1 location.
What critics are saying
- The highly competitive telecommunications market may pressure TextNow to continuously innovate to maintain its user base.
- Reliance on selling data passes and premium features for revenue could be challenging if users opt to stick with the free plan.
What makes TextNow unique
- TextNow offers a unique zero-cost monthly plan for unlimited talk and text, setting it apart from traditional telecom providers.
- The company's revenue model, which includes selling data passes and premium features, allows for flexibility and affordability for users.
- TextNow's commitment to inclusivity and accessibility ensures that its services are available to a broader audience, including people with disabilities.
Help us improve and share your feedback! Did you find this helpful?