Essential Job Duties & Responsibilities:

• Ensure that every project/program you manage has SMART objectives/KPIs in place and delivers to them. Every project delivers on its business objectives on-time, on-budget, and with no stakeholder left behind or surprised.
• Follow effective and efficient mechanisms, ceremonies, and tools for project planning, stakeholder analysis & communication plans, issue/ risk management, and change management.  
• Meeting facilitation skills – your meetings have objectives, agendas, the right attendees, and consistently move the project forward efficiently.  Staff is clear about status, next steps, and accountability.
• Utilize tactful but direct communication skills to push for clarity in all aspects of your projects, and ensure that clarity is communicated with appropriate reach, frequency, and medium.  
• Communicate and over-communicate. There are no surprises in your projects.
• Guide/Teach more junior members in the art of program management.
• Provide consulting to non-program managers who are wanting to expand their skills in other areas of GoodLeap’s organization.
• Lead by example in time management and meeting efficiency: design and demand efficient, concise meetings with the right people present that deliver good decisions and appropriate follow-up communication.  Follow through and execution.
• Learning from project retrospectives are analyzed and actioned to improve the current processes.
• Suggestions on new/better ways to do things are presented, advocated for, and added to the PMO repository.
• Challenge, seek understanding if something does not make sense to ensure continuous improvement and innovation.

Required Skills, Knowledge & Abilities:

• 5-10+ years in program management in software development, financial services, mortgage lending, or equivalent.
• Demonstrated ability to define and manage large, cross-functional, complex projects from planning to launch in a remote, multi-time zone work environment.
• Experience with project management best practices, agile development methodologies, portfolio-wide analytics, decision-making, and prioritization.
• Strong time management skills
• Must understand the software development lifecycle implicitly and collaborate with developers, product managers, creative teams & IT professionals, and both internal and external vendors.
• Excellent interpersonal skills, ability to develop important relationships with key stakeholders, outstanding conflict management skills, strong influence, negotiation, and presentation skills.  Demonstrated communication style & presence to work effectively directly with executive teams. 
• Excellent analytical skills; proven track record of good decision-making and exercising sound business judgment.
• Experience in business process engineering, implementation, and/or change leadership is highly desirable.
• Lean Six Sigma black belt is highly desirable.