Full-Time

Senior Program Manager Culture & New Hire Experience

Posted on 10/29/2024

Twilio

Twilio

5,001-10,000 employees

Cloud communications platform for developers

Consulting
Enterprise Software

Senior

Company Historically Provides H1B Sponsorship

Remote in Canada

Category
Project Management
Business & Strategy
Requirements
  • Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
  • Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment.
  • Proven experience in program management or organizational development.
  • Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce.
  • Strong strategic thinking and program management skills.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels.
  • Strong analytical skills for data-driven decision-making and measuring impact.
Responsibilities
  • Build and deploy culture programs that unite and engage our globally dispersed teams while also amplifying Twilio’s mission and values.
  • Be accountable for the New Hire onboarding experience, including scaling and regionalizing our new hire onboarding and buddy programs.
  • Serve as the custodian of the Twilio Magic values, ensuring they are consistently communicated, reinforced, and embedded across all aspects of the employee experience. Maintain the Twilio Magic values and ensure they remain relevant and reflect our continual growth and evolution as a company.
  • Design and implement programs that enhance cultural engagement and connectivity for employees across time zones, regions, and work environments, ensuring our culture initiatives to meet the unique needs of our global remote-first workforce.
  • Regularly understand and assess Twilio’s culture through surveys, focus groups, and other feedback mechanisms. Use insights to refine and improve culture strategy, programs and action plans - ensuring they remain relevant and impactful.
  • Create and share compelling narratives that highlight and amplify Twilio’s culture, values, and successes. Collaborate with internal communications teams to ensure these stories reach and resonate with our diverse, global workforce.
  • Partner with key culture carriers across the organization including organizational effectiveness, diversity inclusion and belonging, talent management, our .org volunteering team, and corporate communications to ensure a cohesiveness among culture programs.
  • Establish key performance indicators (KPIs) to measure the success of culture programs. Provide regular reports to senior leadership on program effectiveness and areas for improvement.

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these services into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

Company Stage

IPO

Total Funding

$243.9M

Headquarters

San Francisco, California

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

7%

2 year growth

-21%
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Simplify's Take

What believers are saying

  • Twilio's acquisition of SendGrid enhances its email API capabilities.
  • Increased demand for telehealth boosts Twilio's market share in healthcare.
  • Remote work trends drive demand for Twilio's video communication tools.

What critics are saying

  • Activist investor pressure may lead to unwanted strategic shifts.
  • End-of-life for Programmable Video tool risks customer dissatisfaction.
  • Layoffs could impact employee morale and disrupt client relationships.

What makes Twilio unique

  • Twilio integrates voice, video, messaging, and email into applications seamlessly.
  • The company offers a flexible pay-as-you-go pricing model for scalability.
  • Twilio provides robust APIs for developers to build communication solutions.

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Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

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