Junior IT Support/Associate Technology Delivery Analyst

Job Title:                    Junior IT Support/Associate Technology Delivery Analyst

Level:                         Entry/Junior

Company:                  Interpublic GIS (UK) Limited

Location:                    McCann Manchester (Macclesfield)

Reporting to:             IT Services Manager

Department:              IT

Ghosts. A swimming pool. A cats named Rolo and Biscuit. At McCann Manchester, it’s fair to say we’re a little different.

Here the people make the agency, they are what makes our work so unique. That’s why we’re on the look-out for the people who will fit best. We’re a creative agency spread across eight acres of countryside in Cheshire, and - the rumours are true - we also have a pub, bistro and gym all on-site. McCann Manchester is a big family - the largest integrated agency in the UK in fact.  

We work with some of the UK’s most interesting brands and we’re supported by an inhouse IT team which is looking to recruit a Junior IT Support.

The Role

Working as a Junior IT support/administrator as part of the IPG IT organisation, the role of the Associate Technology Delivery Analyst is to provide first line support to telephone, email and in-person requests for MCCann, one of IPG’s agencies and administrative support to the IT Services Manager.

The post holder will ensure that support issues are dealt with promptly and appropriately, escalating to the wider IPG IT organisation as required, as well as third parties.

Essential duties and responsibilities include, but are not limited to:       

• Answer support calls, collate data and raise support tickets.
• To assist with SOX (Sarbanes–Oxley)d (knowledge of this is not essential)
• Maintain and create user guides.
• Create purchase orders and liaise with suppliers
• Adhoc administrative duties
• Use own initiative to troubleshoot basic support issues and help provide solutions.
• Provide proactive support to users.
• Proactively pursue self-development opportunities within the Company
• Assume joint responsibility with line manager for regularly reviewing performance and personal development.
• In addition to the duties and responsibilities listed, the jobholder is required to perform other duties as assigned by management.

KEY BEHAVIOURS AND COMPETENCIES

• Excellent communication skills (both written and verbal), with the ability to manage own workload.
• Adherence to IT policies and processes to ensure consistent quality of service.
• Problem-solving skills. The ability to gather pertinent information, eliminate potential causes and arrive at a root cause.
• Able to positively contribute to the culture of the team.
• A strong desire to gain knowledge and develop skills to improve your work performance.
• Able to communicate efficiently and courteously, focusing on customer service

SKILLS AND EXPERIENCE

• Some experience of IT Troubleshooting and Support (useful but not required)
• Some experience of administrative duties. (useful but not required)
• Ability to take a methodical and logical approach to situations.
• Awareness of the following systems/applications:
  • Windows
  • Mac OS
  • Office 365
  • Mobile Operating Systems
  • Microsoft Teams

We, Interpublic Group (IPG), are an equal opportunity employer and value diversity at our company. We do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, sexual orientation, age, marital status, veteran status, or any other basis prohibited by law.