Full-Time
Patient Service Representative 2
Advanced Urology Institute
Urology care across Florida
No salary listed
Tallahassee, FL, USA
In Person
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Office
Medical Terminology
Electronic Health Records (EHR)
Customer Service
OSHA
HIPAA
Requirements
- A high school diploma or equivalent is required.
- A minimum of 2-3 years of customer service experience is required.
- Proficiency using computer programs and applications, including Microsoft Office, is required.
- Experience navigating electronic medical records is required.
- The ability to answer multiple incoming telephone calls is required.
- The ability to perform organizational and multitasking duties in stressful situations is required.
- The ability to work independently and manage multiple deadlines is required.
- The ability to comprehend established office routines and policies is required.
- The ability to keep financial records and perform mathematical tasks is required.
- Knowledge of medical terminology is required.
- Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare, is required.
- The ability to navigate online health insurance portals to verify benefits is required.
- Adherence to OSHA, HIPAA, and CMS compliance and accreditation guidelines is required.
- Compliance with HR confidentiality standards is required.
- The role requires frequent carrying of 1-25 pounds and occasional carrying of 26-50 pounds.
- The role requires occasional lifting of 1-25 pounds from floor to chest and floor to waist, and seldom lifting of 26-50 pounds.
Responsibilities
- Act as a resource to patient services staff by providing guidance on complex issues and concerns.
- Participate in problem solving and identify improvement opportunities.
- Welcome and greet patients and visitors in person and over the phone.
- Register new patients and update existing patient demographics by collecting personal and financial information, including co-payments and insurance cards.
- Collect outstanding patient balances.
- Obtain referrals and authorizations when required.
- Scan incoming faxes, consents, reports, and other patient information into patient charts.
- Generate daily batch transmittal reports.
- Facilitate patient flow by notifying providers or medical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
- Schedule follow-up services and office visits, and schedule surgery, diagnostic, and imaging services when needed while ensuring proper authorizations are obtained.
- Respond to inquiries from patients, prospective patients, and visitors.
- Maintain adequate medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protect patient confidentiality and secure protected health information by following workspace and computer security procedures.
- Complete proper handoffs of responsibilities after tasks are completed.
- Maintain accurate and complete medical records.
- Support billing by completing charge entries within 48 hours and ensuring procedures are documented and billed.
- Perform other position-related duties as assigned.
Desired Qualifications
- Some college work is preferred.
- Experience in a medical office, specifically urology, is preferred.
- Basic knowledge and understanding of Current Procedural Terminology (CPT) procedure coding and International Classification of Diseases, Tenth Revision (ICD-10) diagnostic coding is preferred.
Advanced Urology Institute is a physician-led urology practice serving patients through more than thirty locations across Florida. Its clinicians diagnose and treat urinary, reproductive and related conditions, including prostate disease, kidney stones, cancers, incontinence and men's and women's health concerns. Services also include imaging, laboratory work, procedures, surgery and selected clinical research. The organization combines regional medical groups and specialty resources, providing coordinated outpatient urologic care rather than functioning as a general hospital or health-information website.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A