What you will get to do:

• Greet guests, answer and direct phone calls, and support a positive experience for both team members and guests.
• Manage daily studio setup, including organizing meetings, lunch & learns, and ensuring common areas are well-maintained.
• Provide client hospitality by assisting with meeting preparations and handling mail, packages, and office supplies.
• Assist with planning and executing internal and external events, including studio parties, celebrations, and client events.
• Coordinate travel arrangements, manage office equipment, and work with IT vendors for technical support.
• Support HR by onboarding/offboarding employees, coordinating with benefits providers, and maintaining the studio’s policies and procedures.
• Assist the finance team with financial transactions, monthly invoicing, and preparing reports as needed.
• Provide project management support by assisting with administrative tasks, CMAP data entry, project budgeting, and proposal submissions.
• Support leadership with administrative tasks, maintaining contact/client lists, and ensuring compliance with company policies.
• Handle sensitive and confidential information with care, protecting the privacy of the studio, employees, and clients.

What will make you successful:

• 5+ years of prior experience working in an administrative role in the service industry
• Knowledge of administrative/office management systems and procedures
• Ability and willingness to travel to Grand Rapids office one day per week
• Bachelors or Associates Degree preferred but not required.
• Proficient with MS Office / Google Suites (in particular: Word, Excel/Google Sheets/Numbers
• Fun, proactive, positive, can-do attitude
• Desire to support people & ability to recognize how your efforts ripple to incredible, fulfilling results.
• Hospitality driven with excellent organizational and communication skills
• Excellent time management skills and ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Ability to handle sensitive information confidentially and with discretion
• Must have the current and continuing right to work in the United States of America without restrictions or expirations