UX Research Lead

Ready to become a Wriker?

The UX Research Lead will help define and drive the future of our product design organization. They will inform our experience strategy, envision complex UX ecosystems, and inspire teams to push the boundaries of innovation. This role requires a clear vision of the future of user experience and the courage to pursue forward-thinking ideas.

More about Your team

Wrike product design team consists of 20+ full-stack product designers, 2 UX researchers, 2 UX writers, 3 Architects, 5 Managers (including this role), and a Head of Product Design. The team is distributed among different locations in Europe with the main hub located in Prague. All these professionals are inspired by each other, the broader organisation and by our customers.

How You’ll make an impact

People:

• Provide leadership, direction, and mentorship for a team of UX researchers.
• Lead the UX Research cross-functional practice, guiding designers, product managers, and writers to conduct impactful customer research.
• Develop and deliver training programs to uplevel UX research and design thinking skills for designers, product managers, and engineers.

Product and Strategy:

• Drive UX research hands-on for one or two high-priority, high-impact research initiatives that can help the organization learn and grow its business.
• Synthesize team insights on unmet needs and new perspectives on achieving the company mission.
• Provide feedback on problem and solution reviews as an active member of review sessions.
• Influence and manage change by understanding what matters for the business and adapting communication to be relevant and insightful to different audiences.
• Work with organizational leadership to build a pervasive customer-centric culture, with customer needs as the foundation and design thinking as the discipline for decisions.
  
  

How we work 

We work in cross-functional product teams, as a UX Research Lead you'll be leading a small and mighty team of UX Researchers and ensure smooth cooperation with both Engineering and Product departments. We believe our product experience will be our major driver of innovation and differentiation and UX Research is instrumental to our success. Our product is thriving in a highly competitive market and it's used by millions of people worldwide to achieve their best within their teams and organizations.

You will achieve your best if you have

• Experience in establishing UX research as a strong contributor to business decision making.
• Experience leading a team of UX researchers.
• Proficiency with customer research methods.
• Experience leading cross-functional activities and workshops using design-thinking methods to inform product strategy and planning.
• Up-to-date expertise in human-centered design best practices.
• Ability to present designs to a wide range of audiences.
• Excellent communication skills, with the ability to distill complex ideas to their essence.

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.


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