Full-Time

Customer Experience Associate

Confirmed live in the last 24 hours

Cobalt Robotics

51-200 employees

AI-powered robotic safety and security services

Robotics & Automation

AI & Machine Learning

Aerospace

Entry

Tempe, AZ, USA

Required Skills

Communications

Customer Service

Requirements

Strong interpersonal skills
Integrity and professionalism
Excellent customer service
Verbal and written communication
Data-entry/reporting
Attention to detail

Responsibilities

Greet and sign in guests while in the reception area
Program, print, and distribute access badges for employees
Ensure badges are displayed properly
Provide workplace directions, answer employee questions, and escort vendors as needed
Intermittently walk the premises to monitor the premises during their shift
Monitor the reception area
Track inventory and supplies
Answer tickets and service requests within SLA
Receive packages for the Client while in the reception area

At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks, and give our customers visibility over their space, their assets, and their data.

Cobalt’s team is comprised of renowned technologists and security professionals and is backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.

We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.

About the role: The DoorDash Customer Experience Agent will be situated with DoorDash’s Workplace Services team, primarily focused on guest management, badge policy enforcement, site surveillance, and reporting. The ideal candidate has superior customer interaction skills, strong attention to detail, and a mindset toward workplace safety, security, and satisfaction.

This position is on-site at one of our client location in Tempe, AZ

Responsibilities:

Greet and sign in guests while in the reception area
Program, print, and distribute access badges for employees
Ensure badges are displayed properly
Provide workplace directions, answer employee questions, and escort vendors as neededIntermittently walk the premises to monitor the premises during their shift
Monitor the reception area
Track inventory and supplies
Answer tickets and service requests within SLA
Receive packages for the Client while in the reception area

Required Skills:

Strong interpersonal skills
Integrity and professionalism
Excellent customer service
Verbal and written communication
Data-entry/reporting
Attention to detail

Bonus Skills:

Conflict resolution/problem-solving
Ability to identify and assess risk Knowledge of Security Operations and Procedures
Safety Management

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cobalt Robotics

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Cobalt Robotics offers seamless robotic safety services utilizing machine learning and artificial intelligence to provide detailed reporting, behavioral change analysis, and cost reduction for businesses, with a focus on physical safety and facilities management. The robots are designed to handle repetitive tasks, ensuring complete situational awareness and reducing liability, while the service is managed by military special operations intelligence officers.

Company Stage

Series B

Total Funding

$55M

Headquarters

Fremont, California

Founded

2016

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↓ -1%

2 year growth

↑ 22%