Customer Experience Associate
Posted on 3/19/2024
Cobalt Robotics

51-200 employees

AI-powered security robots for continuous monitoring
Company Overview
Cobalt Robotics excels in creating a harmonious blend of human judgment and machine efficiency, focusing on replacing mundane and hazardous tasks with their machine learning-based robots. Their competitive edge lies in their robust team of top-tier engineers and security defense experts, backed by globally recognized investors. The company's AI-powered security robots, coupled with their 24/7 monitoring services, provide an enhanced security solution, offering real-time data for swift and informed decision-making.
AI & Machine Learning
Robotics & Automation
Aerospace

Company Stage

Series B

Total Funding

$55M

Founded

2016

Headquarters

Fremont, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

2%

2 year growth

21%
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Strong interpersonal skills
  • Integrity and professionalism
  • Excellent customer service
  • Verbal and written communication
  • Data-entry/reporting
  • Attention to detail
Responsibilities
  • Greet and sign in guests while in the reception area
  • Program, print, and distribute access badges for employees
  • Ensure badges are displayed properly
  • Provide workplace directions, answer employee questions, and escort vendors as needed
  • Intermittently walk the premises to monitor the premises during their shift
  • Monitor the reception area
  • Track inventory and supplies
  • Answer tickets and service requests within SLA
  • Receive packages for the Client while in the reception area