Program Manager

Why We Have This Role

At Qualtrics, recognize that successful transformation execution relies on strong leadership, communication, and collaboration between teams. The Program Manager acts as a key agent in bridging internal teams to drive and accelerate critical companywide strategic priorities forward. You’ll partner closely with IT, Sales, Customer Success, Analytics, and Finance teams to overhaul processes improvement and deliver on a key success pillar for Qualtrics: Simplifying our business with our Quote-to-Cash process. You’ll serve as a catalyst for change, collaborating with Six Sigma Process Experts to find opportunities for transformational efficiency improvement, and help bring major changes to life by improving internal internal and external user experiences, alongside an Experience Management Designer. 

How You’ll Find Success

• Results Oriented: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
• Strategic Thinking: Capacity to develop and articulate a clear vision, set strategic objectives, and devise actionable plans to achieve them while adapting to changing circumstances.
• Stakeholder Management: Adept in building and maintaining relationships with diverse stakeholders, including executives, team members, and external partners, and influencing to ensure alignment to strategic priorities and goals. 
• Problem-Solving: Aptitude for identifying, analyzing, and resolving issues and risks that may arise during a transformation and employing creative solutions and critical thinking to overcome obstacles.
• Influential: You can present ideas in a way that excites others, turning concepts into actionable plans that drive engagement and results.
• Continuous Improvement: Showcase and nurture a culture of experimentation within teams, by building roadmaps to help to test, validate, and refine new growth and productivity strategies.
• Analytic Rigor: Ability to drive business outcomes, by identifying the right data and insights necessary to explore open questions and develop data driven recommendations. Translates business strategy into tangible program deliverables and KPIs to measure progress.

How You’ll Grow

• Executive Exposure: Exposure to C-suite interactions and decision-making
• Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
• Career Advancement: Your involvement in critical projects will position you for future leadership roles within the organization, providing pathways for professional growth.

Things You’ll Do

• Lead Execution: You take ownership of program execution, ensuring that strategic initiatives are effectively implemented and deliver desired results.
• Improve Change Management Communication: Strong verbal and written communication skills are essential to convey complex ideas clearly, motivate behavioral changes, and gain buy-in from diverse stakeholders, including senior leadership.
• Develop and Present Business Cases: Create compelling arguments to secure executive buy-in for key initiatives, including sizing the opportunity, risks, and benefits, and leading strategic discussions with senior leadership.
• Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
• Mitigate Risks: Identify and anticipate potential risks and issues and work with relevant stakeholders on remedial actions  

What We’re Looking For On Your Resume

• 8-10 years of experience driving GTM business strategy and operations, managing and motivating high performing cross-functional teams in a fast paced SaaS environment
• Excellent understanding of SaaS business models and internal processes, and direct experience working closely with Sales and IT teams to implement software solutions to accelerate productivity.
• Track record of managing and delivering complex SaaS transformation programs
• Quote-to-cash Experience
• Demonstrated experience in optimizing the end-to-end quote-to-cash process, ensuring smooth transitions from quotation to invoicing.
• Direct experience using Salesforce CRM and back-office systems (e.g. Zuora, Stripe, BillingPlatform) to track and improve quote-to-cash activities, ensuring accurate pricing, discounts, and contract compliance.
• Solid understanding of sales order processing, invoicing, and revenue recognition, with the ability to resolve discrepancies effectively to maintain customer satisfaction.
• Ability to analyze Q2C metrics and KPIs, generating actionable insights to enhance sales effectiveness and revenue realization.
• Experience developing and implementing strategies to reduce quote-to-cash cycle times and improve cash flow.
• Strong problem-solving skills to address challenges throughout the Q2C life cycle, ensuring timely delivery of products and services.
• Understanding of legal and compliance considerations involved in contract management and revenue agreements.
• Excellent communication and negotiation skills to effectively liaise with clients and internal stakeholders during the Q2C process.
• Thrives in a fast paced environment, dealing with ambiguity and changing priorities
• Ability to take complex strategic problems and translate them into clear and manageable programs and deliverables
• Demonstrated experience in the SaaS industry, with proficient knowledge of Salesforce, Netsuite, Gong, Zuora and other Sales enablement software systems and tools
• Bachelor's degree or equivalent experience required, MBA preferred

What You Should Know About This Team

• High-performing individuals who think strategically and execute with speed
• Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
• One-Team; we lean in with our strengths and roll up up sleeves together to drive Transformation Office programs forward, regardless of our job description
• Join a motivated team where your ideas are valued, and you can make a significant impact on how we operate.
• Career Development Commitment: Our team prioritizes mentorship, providing resources and support for your professional growth.
• Highly-trusted team by C-suite

Our Team's Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices