Program Manager

About the Role:                   

The Program Manager, Outpatient Services (“Manager”) is an integral member of Community Reach Center’s Outpatient Services (“Division”) Division. The Manager under limited supervision, organizes, administers, and oversees the operation of clinical program(s) using evidence based/evidence-informed approaches to assist individuals with behavioral health needs. The Manager coordinates team functions and community activities to enhance the quality of treatment consumers receive and ensure compliance with company goals. The Manager has administrative oversight of the team including financial, resource and facilities management. Additionally, the Manager will have other duties and responsibilities as determined from time to time by the Clinical Director.

Essential Functions: 

• Identify, implement, and monitor customer service standards to ensure the multi-disciplinary team is meeting internal and external customer needs, in a professional manner that recognizes the human potential for growth and change
• Comfort/experience in completing crisis assessments and writing mental health holds
• Experience working with SPMI and SUD
• Ensure accuracy, quality and efficiency standards are met with regards to medical record standards and case management services for consumers. Advocates appropriate services for consumers.
• Collects data to report back to the state around how the team is functioning, and how consumers on the team are progressing in treatment, per fidelity requirements
• Recruitment, training, interviewing, hiring and onboarding
• Provides direct consumer consultation and care utilizing evidence-based practice models on site and in the community.
• Train and evaluate staff to maintain quality within the team, encourage growth and development while instilling awareness of cultural diversity. Develop long and short-term goals for the team that are consistent with program and organizational goals.
• Ensures accuracy, quality and efficiency standards are met with regards to medical record standards and case management services for consumers. Advocates appropriate services for consumers.
• Provide direct consumer consultation and care utilizing evidence based best practice models; develop, evaluate, and modify programs as required.
• Provide clinical supervision, facilitate daily team meetings
• Participates in the selection process for internal and external candidates for program staff.
• Provide coaching to ensure all employees perform at satisfactory levels, identify when discipline is appropriate and utilize catalytic coaching to evaluate employees.

Qualifications:

• Master's degree in Psychology, Social work, Sociology, or a directly related field is required
• LPC, LP, LCSW, or LMFT licensure required
• 2+ years of direct clinical experience is required
• strongly preferred: 2+ years clinical supervision, general performance coaching, facilitation of group processes, and understanding state and local policy issues regarding mental health and children/adult systems of care
• Must be able to demonstrate proficiency with Microsoft Word and Microsoft PowerPoint
• Bilingual Spanish preferred

Schedule:

Monday - Friday

Salary:

$83,500-$89,000

Eligible for a Bilingual Stipend of $250/month

Accepting applications through on an On-going basis