Analyst – Credit and Collections

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

• Working slack escalation channel.

• Holding accounts from Collections due to dispute or pending credit.

• Updating OCA placement team.

• Reviewing escalated accounts in dispute for credits or payment.

• Working on dispute resolution.

• Approving/Denying suspensions/disconnects.

• Restoring accounts where applicable.

• Monitoring general collections strategy for breakdowns.

• Supporting contractor teams.

• Bankruptcy review.

• Updating team processes and training documents as needed.

• Submitting Refunds requests where applicable.

What we’re looking for...
 

​You’ll need to have:

• Bachelor’s degree or one or more years of work experience.

• One or more year’s relevant work experience.

• Experience with Microsoft Office and Google Suite applications.

Even better if you have one or more of the following:

• Bachelor’s degree.

• Two year’s relevant work experience.

• Strong communication and organizational skills and the proven ability to focus on the details.

• Ability to lead small, cross-functional, teams to accomplish goals.

• Strong analytical and proven problem solving skills.

• Experience in receivables management and improvement.

• Knowledge of Credit and Collections.

• Experience with Verizon collections systems.

• Experience with managing commitments and deadlines.

• Experience working with internal and external entities successfully and diplomatically.

• Ability to thrive in a dynamic environment and meet deadlines.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you’ll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.