Support Specialist

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will be responsible for application support for all enterprise solutions. You will ensure internal and external users are supported proactively and through standard ticketing processes while issues are resolved by meeting SLA’s. You will perform root cause analysis on various applications over multiple platforms to determine the problem and provide a permanent long-term resolution. You will work closely with end users, business partners, and the development teams to perform these duties

Responsibilities:

• Design and maintain solutions to complex technological needs.

• Inform management of technical trends and emerging technology.

• Interpret requirements for complex situations and provide technical specifications and solutions that align with technical strategies.

• Lead and conduct testing that thoroughly exercises the functionality of the product or issue resolution for small teams.

• Manage multiple, small or medium projects among multiple teams or departments.

• Propose new procedures and standards among multiple teams or departments by analyzing external best practices.

Qualifications:

• Relevant degree preferred.

• 2 or more years of relevant experience required.

• Good understanding and knowledge of IT products and services to assist internal users, members, suppliers, and/or computer operations preferred.

• Excellent analytical, detail-oriented, customer service, presentation and problem-solving skills preferred.

• Knowledge of Microsoft Office products (Excel, Power Point, Word, etc.) preferred.

• Working knowledge with SQL preferred.

• Understanding of Microsoft IIS, .NET and TFS preferred.

• Knowledge of supporting tools and architecture including but not limited to SOAPUI, C#, SSIS, MVC, Entity Framework, HTML, JavaScript & CSS preferred.

• Understanding of BI and Analytics tools such as MicroStrategy and Tableau.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $39,100.00 to $62,700.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.