Principal Product Manager

About the role:

As the Principal Product Manager, Payments Platform at 8am, you will play a crucial role in ensuring the integration, scalability & configurability of our payments platform across product lines, including existing products and future products that are 0-1 or acquired via M&A. Your deep understanding of technical, business and customer problems along with the broader product strategy & roadmap will allow you to identify opportunities for the platform team to build scalable and extensible systems that can meet the evolving needs of 8am applications, product teams and our customers. Among your top priorities will be the expansion of surcharging capabilities, payment devices, and the augmentation of our bill pay solutions.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Leverage a strong technical aptitude and deep domain knowledge of the payments industry to collaborate with engineering teams to build a shared vision & roadmap for our payments platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security/compliance.
• Uncover, prioritize, implement, and optimize services, tools & infrastructure in the payments platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability, and customization across all of our software solutions.
• Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards.
• Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security, and user experience.
• Work closely with cross-functional stakeholders such as product marketing and finance to establish pricing and GTM strategy for new payments functionality
• Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience.

About you:

• Domain knowledge: Product experience in the payments and fintech industry. 
• Collaborative Approach: Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences.
• Strategic Vision: Ability to set and articulate a clear vision and strategy for platform and identity initiatives.
• Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives
• Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems.
• Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience.
• Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance.
• Adaptability: Thrive in a fast-paced environment and can pivot when needed.
• Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Requirements:

• 7-10 years of taking technical products to market, with experience setting strategy, launching and scaling payments platforms that prioritize security, usability, and service/feature adoption.
• Bachelor's degree in a directly related field, or equivalent practical experience.
• Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities.
• Experience in launching shared services/solutions in existing products.

Why 8am: 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.