Client Partner

The Client Partner is a strategic role focused on owning and expanding the relationships with portfolios of either small or mid-market accounts to drive business growth through upselling and cross-selling, working across any one of our verticals including Agency, Media and Corporate. As the Account Owner, the Client Partner will oversee the account transition from the new business team, manage onboarding, and work continuously to understand and fulfill the evolving needs of the clients. The goal is to expand and renew business, ensuring high customer satisfaction and loyalty.

The day to day:

• Collaborate with the new business team to ensure a smooth handoff of new accounts, establishing a foundation for a strong ongoing relationship.

• Oversee the initial onboarding process for new clients, ensuring they are fully integrated and understand how to utilize our products and services effectively.

• Develop and maintain deep relationships with assigned accounts, positioning yourself as a trusted advisor and the primary point of contact for any business or support needs.

• Regularly communicate Shutterstock’s value propositions to assigned accounts, highlighting opportunities for expansion and further collaboration.

• Monitor product adoption rates and usage patterns, implementing strategies to increase engagement where necessary.

• Develop strategic account plans and execute against them to drive product adoption, customer satisfaction, and account growth.

• Continuously assess customers' evolving business needs and recommend solutions to facilitate account expansion, including identifying and executing upsell and cross-sell opportunities.

• Proactively manage and nurture a pipeline of new leads within existing accounts, meticulously tracking progress and interactions within the CRM and other sales tools.

• Oversee the renewal process for assigned accounts, ensuring a high retention rate by demonstrating ongoing value.

• Address any customer inquiries, issues, or escalations promptly, ensuring a high level of customer service and satisfaction.

• Perform ad hoc administrative functions as necessary, such as processing invoices and handling account documentation.

What you’ll bring to the role:

• Experience working in digital media, agency or content licensing

• A minimum of 5 years of experience in account management or a client-facing sales role, with a track record of successfully managing and growing small or medium size and mid-market accounts.

• Experience in identifying and closing upsell and cross-sell opportunities within a diverse product portfolio.

• Proven success in executing renewals and maintaining high levels of client retention.

• Strong analytical skills to identify trends and client needs with experience in creating tailored solutions.

• Proficiency in CRM and sales enablement tools is required, with Salesforce experience being highly desirable.

• Prior experience working collaboratively with cross-functional teams, including sales, customer success, and product development.

• Knowledge of the digital content and media industry is highly desirable.

• Proven ability to build and maintain strong client relationships with a focus on driving growth within medium size and mid-market .

• Strategic thinker with the ability to create and execute account plans that result in revenue expansion.

• Strong communication skills, with a consultative approach and the ability to persuade and influence decision-makers.

• Detail-oriented with strong organizational and project management skills to balance multiple accounts and priorities.

• Demonstrated proficiency in using CRM systems to manage client relationships and sales pipelines effectively.

• Fluent in English and fluency in another European language (German, French, Spanish or Italian) is highly desirable to cater to diverse markets.
   

Why Shutterstock:

• You have a direct impact on the success of the company. Your team’s work matters and is essential to the evolution of our core business!

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.

• Flexibility to work between home and office with everything you need to be successful in both

• A generous and competitive benefits package.
   

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Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock.  If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply  regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.  Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,accommodation_request@shutterstock.com.