Principal Technical Product Optimization Lead

2000 16th St, Denver, Colorado, 80202-5117, United States of America

Principal Technical Product Optimization Lead

The Principal Technical Product Optimization Lead is responsible for driving the continuous improvement and optimization of our technical products. This role will mentor and coach members of the team and work collaboratively cross-functionally to enhance product performance, usability and customer satisfaction. This role requires a blend of technical expertise, strategic thinking and leadership capabilities ensuring that our products remain competitive and aligned with market demand.

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership & Strategy

• Develop and implement a comprehensive product optimization strategy, Application Life Cycle Management, drive additional value with current and new investments
• Collaborate with senior management to set strategic priorities and drive the product optimization agenda.
• Identify and assess new technologies, methodologies, and best practices to enhance product performance and competitiveness.

Product Optimization

• Oversee the end-to-end optimization and tech stack capability rationalization
• Conduct thorough assessments of product performance, identifying areas for improvement and developing actionable plans to address them.
• Utilize data-driven insights to inform optimization efforts, leveraging analytics and customer feedback to drive improvements.
• Implement and monitor key performance indicators (KPIs), Objectives and Key Results (OKRs) to measure the effectiveness of optimization initiatives.
• Monitor and improve technical debt
• Ensure that all product enhancements meet regulatory, quality, and safety standards.

Stakeholder & Business Partner Management

• Work closely with product development, engineering, marketing, and customer support teams to ensure a cohesive approach to product optimization.
• Facilitate effective communication and collaboration between departments, ensuring that optimization efforts are aligned with overall business objectives.
• Act as a liaison between technical teams and stakeholders, translating complex technical concepts into actionable insights and recommendations.
• Drive Quarterly Business Reviews to increase the level of transparency, address blockers proactively, and allow strategic conversations that drive continuous innovation and optimization

Customer Focus

• Champion a customer-centric approach to product optimization, ensuring that customer needs and preferences are at the forefront of all initiatives.
• Gather and analyze customer feedback, using it to inform product enhancements and drive continuous improvement.
• Collaborate with customer support teams to address product-related issues and ensure a positive customer experience.

EDUCATION AND EXPERIENCE

• Bachelor's Degree required
• Master's Degree preferred

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Technical Skills

• Strong technical background, with expertise in product development, engineering, or a related field.
• Proficient in data analysis and interpretation, with experience using analytics tools to drive decision-making.
• Knowledge of industry standards and best practices for product optimization and quality assurance.

Leadership & Communication

• Exceptional leadership and strategic thinking abilities, with a proven ability to drive cross-functional initiatives.
• Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse audiences.
• Strong problem-solving skills, with the ability to identify root causes and develop innovative solutions.

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-SM5

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.