Full-Time

CX Program Manager

Updated on 1/15/2025

EDB

EDB

1,001-5,000 employees

Database management software and services provider

Enterprise Software
Education

Senior

Remote in USA

Category
Project Management
Business & Strategy
Required Skills
JIRA
Asana
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 5+ years of experience managing cross-functional projects in a SaaS or technology environment, preferably initiatives in CX functions
  • Strong project management skills with a proven track record of delivering target outcomes within ambitious timelines
  • Solid understanding of Customer Success, Professional Services and Support functions
  • Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels and proficiency in developing professional and engaging presentations in Microsoft Powerpoint/Google Slides
  • Proficiency in project management tools (e.g., Asana, Monday.com, Jira, Smartsheet) and strong analytical skills with advanced knowledge of Excel or similar tools
  • Demonstrated ability to prioritize competing demands in a fast-paced, dynamic environment
  • High attention to detail and exceptional organizational skills
  • A problem-solver with a growth mindset and a focus on continuous improvement
  • Collaborative and team-oriented, with the ability to navigate complex stakeholder landscapes
  • Bachelor's degree in Business Administration, Marketing, Economics, Business Information Systems or Related field
Responsibilities
  • Plan, execute, and manage internal projects of varying complexity and size from initiation to completion, ensuring alignment with organizational goals, timelines, and budgets.
  • Partner with cross-functional teams—including Customer Success, Sales, Product, and Operations—to ensure project alignment and seamless implementation.
  • Identify opportunities to streamline processes within the CCO organization, designing and implementing solutions that improve efficiency and effectiveness.
  • Develop dashboards, metrics and reporting systems to track project progress, measure outcomes, and communicate results to stakeholders and leadership.
  • Proactively identify potential risks and develop mitigation strategies to ensure projects stay on track.
  • Maintain detailed project documentation, including plans, timelines, budgets, and post-project evaluations to capture lessons learned and best practices.
  • Drive change management efforts related to new initiatives, ensuring smooth transitions and adoption across the organization.
  • Develop and manage key communications for the CX team, such as All Hands Call presentations and the CX Team contributions to the monthly company newsletter

EDB specializes in database management software and services, focusing on PostgreSQL, an open-source relational database. The company offers a suite of products and services designed to help businesses manage database risks, control costs, and scale operations efficiently. Their main product, EDB Postgres Advanced Server, enhances PostgreSQL with additional features suitable for enterprise use. EDB provides tools for database management, backup, recovery, replication, and migration, along with 24/7 support and professional consulting services. They also offer training and certification programs to help professionals improve their PostgreSQL skills. EDB differentiates itself by its deep focus on PostgreSQL and its commitment to providing both proprietary and open-source solutions. The company's goal is to help enterprises maximize the value of their PostgreSQL databases through advanced software, expert support, and comprehensive services.

Company Stage

Seed

Total Funding

$64.1M

Headquarters

Bedford, Texas

Founded

2004

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for PostgreSQL training aligns with EDB's extensive certification programs.
  • EDB's AWS Marketplace offerings cater to the rising interest in hybrid cloud solutions.
  • The acquisition of Splitgraph positions EDB to leverage AI-driven data analytics trends.

What critics are saying

  • Competition from cloud-native services like Amazon RDS may attract EDB's potential customers.
  • Rapid AI advancements could outpace EDB's current offerings, creating capability gaps.
  • Integration risks from the Splitgraph acquisition could disrupt EDB's operations.

What makes EDB unique

  • EDB offers enhanced PostgreSQL solutions with enterprise-grade features and Oracle compatibility.
  • Their acquisition of Splitgraph boosts capabilities in data lake and data warehousing.
  • EDB's partnership with Nutanix enhances automated database management and AI-driven analytics.

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Benefits

Wellness Program

Remote Work Options