Service Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. In this position we are seeking candidates who will be able to handle intermittent reception desk duties.

Essential Job Responsibilities

• Mail Services - includes metering, sorting, and distributing mail and accountable packages per schedule.

• Efficiently receive, sort, and distribute all incoming mail, coordinating with courier companies for both small and large deliveries.

• Manage internal mail distribution, including metering, sorting, and handling accountable packages, while maintaining clear communication with clients.

• Copy Services includes accurately producing copy, print and scan projects per written instructions.

• Accurately produce copy, print, and scan projects according to detailed instructions, including binding services and electronic binder creation.

• Generate mailing labels for individual and mass mailings, ensuring precision in all copy projects submitted to the service center.

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.

• Provide professional receptionist desk coverage, as needed, by greeting visitors, and coordinating with building security.

• Prepare building access cards, manage loading dock access, and collaborate with the Philadelphia reception team regarding office visitors and food deliveries.

• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Set up and break down of office meetings and events, ensuring meticulous attention to detail.

• Maintain conference rooms, common areas, visitor offices, restroom amenities, and kitchens, ensuring cleanliness and stocked supplies.

• Control inventory and order necessary supplies from external vendors.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.

• Manage inventory control by stocking copy areas with paper and office supplies.

• Conducts monthly AED checks and serve as a first responder in the event of an office emergency or evacuation.

• Perform basic maintenance on office equipment, including toner replacement, and coordinates with vendors for service issues.

• Address office shredding, recycling, and miscellaneous disposal needs.

• Resolve office facilities requests, including property management ticket submissions, hanging pictures, completing small office moves, and minor maintenance tasks.

• Prepares offices/workstations setup and breakdowns based on personnel changes.

• Hand-deliver weekly bank deposits to a local Wilmington area bank.

Client Coordination:

• Work independently based on verbal and written instructions to address client concerns and requests within the office.
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

• Additional Job Duties as assigned

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field; candidates with prior experience working in a legal office services environment preferred

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Preferred Shift: 8:30-5:30

The Compensation range for this role is 18.87 to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.