West Monroe is seeking a Senior Consultant with current business / technology consulting experience to join our Organizational Change Management (OCM) team within our Operations Excellence practice. West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards.  We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption.  Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of six focus areas including Financial Management, Organizational Change Management, Portfolio & Program Management, Supply Chain Management, Productivity, and IT Strategy & Business Process Outsourcing.

We are seeking a candidate with 4-6 years of project and program-based, change management experience. As a Senior Consultant on our change management team, you will serve our clients in several roles focusing on change management strategies, leadership engagement, communications, learning solutions, and organization alignment. In addition to client service delivery, you will be an integral part of our team that helps shape our practice culture through strategy, recruiting, team building, practice development, etc.  

Responsibilities:

• Work directly with clients to identify and document organizational impacts of change initiatives such as Vision/Value Definition, Communication, Leadership Engagement, Organization Alignment and Change Sustainability
• Support stakeholder analysis efforts and change management strategy development
• Enable client-specific change management strategies through:
• Developing communications and/or learning plans
• Designing and developing communications messages and materials
• Designing and developing learning material (instructor led, web based and/or self-study content)
• Conducting train-the-trainer sessions or ongoing classroom-based learning activities
• Provide people-oriented post-implementation end-user support
• Ensure the readiness of the client organization(s) for a variety of changes, including new technology/processes, mergers/acquisitions, new organization strategy or other change efforts
• Collaborate with local office leadership to define how to align practice with office strategy and other practices
• Participate in meetings, development of proposals and other efforts related to Organizational Change Management
• Coach and occasionally manage other consultants and actively participate in the performance expectation process
• Actively build a professional network and affiliate network in the local community

Qualifications: 

• Bachelor’s degree in relevant field preferred, or equivalent experience required
• Must have experience working with external clients in a team-based professional consulting capacity
• 3-5 years’ experience providing change management solutions in support of large-scale process/technology projects and/or other transformational initiatives.
• Experience in change management areas such as communications, learning and enablement, leadership engagement or change network management
• Strong organizational change management methodology background
• Demonstrated success within one or more of West Monroe Partners’ core industries including Consumer & Industrial Products, Energy & Utilities, Financial Services, Healthcare & Life Sciences, and/or High Tech & Software
• Excellent interpersonal, written, oral communications, client relationship skills
• Ability to travel
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

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