Responsibilities

• Provide Class “A” customer Service – Building a good rapport with residents and going above and beyond whenever possible
• Prepare monthly schedules for leasing team
• Assist with the hiring and training of new leasing personnel
• Provide ongoing mentorship and guidance to leasing team
• Oversee completion of all necessary paperwork and ensure proper customer service
• Coordinate promotions to increase traffic, tenants and maintain high occupancy
• Manage ILS listings and all online marketing sources
• Understand the local market by regularly shopping competitors
• Inspect tour path, amenities, models and vacant apartments to ensure it meets company’s standards for touring
• Stay up to date with leasing trends and best practices 
• Meet and greet all customers, explaining benefits of community
• Oversee entire leasing process from lead generation to actual occupancy of each unit and customer service communications with tenants throughout their lease term
• Market community within neighborhood
• Manage social media platforms for community
• Perform administrative duties as needed and necessary to complete leasing process
• Performs other duties as assigned

Qualifications

• High School Diploma/ Bachelor’s degree required/preferred in business or business-related field
• 3 plus years’ leasing experience in multi-family property management required
• Experience training and onboarding new consultants is required
• Proven track record of driving the sales process from plan to close 
• Yardi experience a plus
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Outstanding mentoring, coaching, people management, and leadership skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication skills
• Ability to work well in a team establishing good working relationships with others
• Ability to multitask and prioritize tasks with a strong attention to detail
• Self-directed and able to work independently, with minimal supervision