Full-Time
Tier 2 Support
Confirmed live in the last 24 hours
Online platform for lawn care services
Consumer Software
Junior
Remote in USA
Required Skills
Zendesk
Requirements
- Minimum of 6 months working with LawnStarter
- Good performance and metrics (not on a Performance Plan)
- Suitable workspace for taking live calls
- Permission from direct manager to apply
Responsibilities
- Taking ownership of escalated web chat and phone issues
- Handling escalations from Tier 1 channels in real time
- Assisting Tier 1s via ZenDesk Chat Channel
- Handling refunds
- Supporting Ops Leadership Team with projects
- Participating in hiring of Tier 1s
LawnStarter provides a platform for convenient online ordering and management of affordable and quality guaranteed lawn care services, including mowing, fertilization, and bush trimming, utilizing technology to streamline the process and ensure customer satisfaction.
Company Stage
Series A
Total Funding
$18M
Headquarters
Austin, Texas
Founded
2013
Growth & Insights
Headcount