Full-Time

Tier 2 Support

Lawn Starter

Lawn Starter

201-500 employees

Online platform for lawn care services.

Consumer Software

Junior, Mid, Senior

Remote in USA

Required Skills
Zendesk
Requirements
  • At least six months of experience with LawnStarter
  • Good performance and metrics
  • Suitable workspace with low/no background noise
  • Permission from direct manager to apply
Responsibilities
  • Taking ownership of escalated web chat and phone issues from customers and providers
  • Handling escalations from Tier 1 channels in real time
  • Assisting Tier 1s via ZenDesk chat channel
  • Handling refunds
  • Supporting the Ops Leadership Team with various projects
  • Taking part in the hiring of Tier 1s

Company Stage

Series A

Total Funding

$18M

Headquarters

Austin, Texas

Founded

2013

Growth & Insights
Headcount

6 month growth

10%

1 year growth

46%

2 year growth

128%