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Customer Experience Insights Specialist
Posted on 3/25/2022
Columbus, OH, USA
Experience Level
Desired Skills
Data Analysis
  • 3-5 year's work experience in a CX, Marketing, Data Analytics, or related function
  • A bachelor's degree
  • Process and project management skills
  • Knowledge of Net Promoter Score (NPS), Customer Effort Score and CSAT measurements
  • Experience “rallying the troops” and building trustworthy relationships
  • An entrepreneurial spirit and problem-solving mindset
  • Advanced MS Excel and PowerPoint skills
  • Experience with CX enterprise tools such as Qualtrics or Medallia
  • CCXP or related CX designations
  • Prior Property & Casualty Insurance industry experience
  • MBA or pursuing graduate studies
  • Partnering with cross functional teams to design customer surveys and reporting solutions
  • Conducting research using Qualtrics surveys, questionnaires, and customer interviews
  • Analyzing voice of customer through both relational and transactional studies
  • Synthesizing customer feedback into actionable key themes that highlight CX opportunities
  • Assisting with the communications and administration of Voice of Customer (VOC) programs
  • Designing and developing CX dashboards, reports, and closed loop processes in Qualtrics
  • Fostering cross-functional relationships with senior-level visibility
  • Other duties as assigned
SageSure Insurance Managers

201-500 employees

Insurance and technology company
Company Overview
SageSure's mission is to protect your most valuable assets. Every product they offer is specially designed for areas of the country where it's challenging to find dependable, competitively priced insurance. They're committed to providing innovative solutions and first-class service.
  • Fully stocked cafés with free snacks and beverages
  • Lounges with shuffleboard, billiards and board games
  • Access to in-office gyms
  • Organized and ad hoc social events
  • Medical (HSA, EPO, PPO)
  • Dental
  • Vision
  • 401(k) with company match
  • Profit-sharing bonus program
  • Life insurance
  • Short-term and long-term disability
  • Up to 160 hours of paid time off per year, plus floating holidays
  • Paid holidays
  • 8 hours of volunteer time off per year
  • Gym reimbursement
  • Tuition reimbursement toward education, licensing and certifications
  • Employee assistance program with access to free and confidential counseling
Company Core Values
  • Empathy
  • Optimism
  • Dedication