SageSure, the insurance first, tech-forward, capital-lite managing general underwriter that focuses on the underserved, preferred homeowners middle-market, is seeking a Customer Experience Insights Specialist. As a pivotal member of the growing Customer Experience team, you’ll be focused on implementing customer surveys and conducting analytics to unlock insights that make us our producers’ #1 choice for property insurance in coastal states.
If you are a CX insights professional with a passion for telling compelling stories and building strong relationships across the organization, we want to hear from you!
What you’ll be doing:
- Partnering with cross functional teams to design customer surveys and reporting solutions
- Conducting research using Qualtrics surveys, questionnaires, and customer interviews
- Analyzing voice of customer through both relational and transactional studies
- Synthesizing customer feedback into actionable key themes that highlight CX opportunities
- Assisting with the communications and administration of Voice of Customer (VOC) programs
- Designing and developing CX dashboards, reports, and closed loop processes in Qualtrics
- Fostering cross-functional relationships with senior-level visibility
- Other duties as assigned
We’re looking for someone who has:
- 3-5 year’s work experience in a CX, Marketing, Data Analytics, or related function
- A bachelor’s degree
- Process and project management skills
- Knowledge of Net Promoter Score (NPS), Customer Effort Score and CSAT measurements
- Experience “rallying the troops” and building trustworthy relationships
- An entrepreneurial spirit and problem-solving mindset
- Advanced MS Excel and PowerPoint skills
Highly preferred candidates have:
- Experience with CX enterprise tools such as Qualtrics or Medallia
- CCXP or related CX designations
- Prior Property & Casualty Insurance industry experience
- MBA or pursuing graduate studies
#LI-PD1
About the Marketing Team at SageSure:
A growing team of creative, strategic and specialized professionals collaborate to handle every aspect of the marketing function at SageSure, from campaign strategy and execution to brand culture and communication. Marketing isn’t just an administrative function it drives the business. Your work directly contributes to the growth of the company—a company that has made financial gains each year since inception. This robust team has a place for you to enhance and refine your skills. You’ll specialize and serve as an expert in your role and work in partnership with others to ensure each campaign is grounded in a strategic approach and delivers results to continue to build the business. Leaders are hands-on, focused on creating synergies to accomplish results, and ready to allocate resources—time, money, talent and technology—to help you reach customers and achieve goals.
About SageSure:
If shaping the future of an industry sounds exciting, you’ll love working at SageSure! A Best Places to Work in Insurance Recipient for three years in a row (2020-2022), SageSure is a managing general underwriter leader and insurance technology innovator serving disaster-prone areas. That means we sell insurance through our proprietary technology platform in places other insurance companies won’t do business. Our success in delivering coverage in America’s most challenging markets is the result of our strategic focus to understand and adequately price risk. We offer 50+ products in 14 states, serving over 400,000 policyholders while managing more than $910 million in written premium. We have eight office locations—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—as well as numerous remote employees across the country.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan and more. SageSure fosters inclusion, creating an environment where everyone can bring their whole self to work. We’re energetic, forward-thinking problem solvers; come join our team! For more information on SageSure opportunities, visit
www.sagesure.com/careers/.
SageSure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability, veteran status, gender identity, national origin or any other factor protected by applicable federal, state or local laws.tus, gender identity, national origin or any other factor protected by applicable federal, state, or local laws.
SageSure is only open to hiring remote candidates who are residents in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
