Job Profile:
Administrative Operations Manager 2
Job Family:
Administrative Operations
Time Type:
Full time
Max Pay – Depends on experience:
$72,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Manages the intermediate to complex operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management.
Job Description:
We’re looking for a Communications Manager to lead the storytelling, branding, and content strategy for key initiatives and programs at University College, with a primary focus on the Work-integrated Learning Accelerator.
This position is funded wholly or in part by sources other than the general operating appropriation and is a short-term role projected to last for one year.
This role is both strategic and hands-on: setting the editorial vision, coordinating a team of student creatives, producing high-impact content across channels, and helping to build effective CRM-driven email campaigns.
About the Work-integrated Learning Accelerator: The Work + Learn team at Arizona State University is launching a national Work-Integrated Learning (WIL) Accelerator to drive integration of WIL in higher education. The Communications Manager would lead the early phase of the initiative’s communications, involving the development and execution of its content strategy, including overseeing the content website.
Other projects to develop content strategies for include: Work+ (ASU’s student employment framework), the Work+ Collective (national effort for promoting student employment redesign), and a general promotional strategy for student support services.
Take a look at the detailed description below to see if this is a fit for you.
Who you’ll work with: You will work with a team of students: designers, communication specialists, web designers, and videographers. You will report to the Director, Creative Strategy, and take guidance from stakeholders on the Work + Learn team.
Position Salary Range: $72,000 annually
Essential Duties:
Strategy & Leadership
Develop and execute a cohesive communications and content strategy that positions ASU as a national leader in Work-Integrated Learning.
Translate complex concepts into compelling narratives for diverse audiences (higher ed leaders, employers, policymakers, and students).
Direct the creation of multi-format content (video, web, graphics, copy) in collaboration with student designers, writers, and producers.
Oversee the content and narrative development of the WIL Accelerator website.
Content Development
Own and manage the content calendars for the WIL Accelerator, as well as the wider University College .
Write and edit high-quality copy for emails, LinkedIn, web pages, and other owned channels.
Curate and develop content showcasing the Accelerator’s cohort, outcomes, and impact.
Repurpose stories into multiple formats (e.g., graphics, short videos, carousels, blog-style articles).
Channel Management
Lead strategy and execution for priority channels (LinkedIn and email campaigns).
Manage updates to web content in coordination with the web team.
Support light PR activities as needed (press list development, occasional pitches).
Collaborate with the Director of Creative Strategy to design and execute email communication flows in Salesforce Marketing Cloud (or equivalent CRM).
Support the setup, testing, and optimization of CRM campaigns, ensuring alignment with the overall content strategy.
Maintain clean audience lists, track engagement trends, and provide insights for refining outreach.
Measurement & Optimization
Track and report performance on key content metrics (engagement, reach, clickthroughs).
Recommend adjustments based on performance insights.
Stakeholder management
Regularly communicates with stakeholders about project needs, updates, and best practices.
Listens to stakeholder needs, manages their expectations, and collaborates with them on design and communication ideas and strategy.
Desired Qualifications:
Education and Experience
Bachelor’s degree in communications, marketing, design, journalism, or a related field.
5+ years of experience in communications, marketing, or content strategy (experience in higher ed, workforce, or nonprofit sectors a plus).
Supervisory experience, particularly managing early-career professionals or student employees.
Strong portfolio of multi-channel communications, including email campaigns, social media (especially LinkedIn), and long-form storytelling.
Demonstrated ability to lead narrative/brand strategy while also executing directly (especially copywriting).
Experience managing or coordinating creative teams (including students, interns, or freelancers).
Strong organizational skills and ability to manage multiple projects with fast turnarounds.
Experience designing and executing campaigns in Salesforce Marketing Cloud (or similar CRM); ability to translate narrative goals into effective campaign structures.
Video or design literacy a plus (but not required).
Communication and Collaboration
Strong written and verbal communication skills, with experience crafting compelling stories and creating engaging content.
Demonstrated ability to manage stakeholder relationships and collaborate across departments.
Experience designing and executing data-driven communication campaigns.
Strategic Thinking
Ability to analyze data and insights to inform strategies and refine content approaches.
Proven ability to manage multiple projects, deadlines, and priorities in a fast-paced environment.
Understanding of user-centered design principles and how they apply to communications.
Leadership and Mentorship
Commitment to facilitating professional development for team members, particularly working learners.
Experience guiding design critiques and providing constructive feedback to creative teams.
Ability to foster a collaborative and inclusive team environment.
Interest in leveraging innovative formats, technologies, and channels to enhance communications.
Enthusiasm for authentic storytelling and designing content that resonates with diverse student audiences.
Working Environment:
Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
Clearly communicate to perform essential functions.
Department Statement:
Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU’s First-Year Success program, among others. These programs and initiatives were conceived to support ASU’s goal of improving student retention and persistence toward graduation. Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College’s goal is to disrupt the 20th-century model of higher education by:
- Designing personalized learning experiences to end achievement disparities.
- Designing for integrated work and learning future
- Designing services to support learners at scale by using design thinking, analytics, automation, and intelligent agents.
- University College is guided by 5 key design principles: learners first, be bold, simplify, personalize, and collaborate.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
https://www.myworkday.com/asu/d/inst/1$9925/9925$13355.htmld
To be considered, your application must include all of the following attachments:
Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
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ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
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Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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