Business Process Architect

Reports to the Head of the Process Optimisation and Digitisation.

The purpose of this position is to lead business process management across the group to support transformation. Deploy the process management strategy, process management standards, governance, collaborate with process owners and facilitate continuous improvement to enhance client satisfaction, improve efficiency and reduce risk.

Key responsibilities

• Lead the process management strategy aligned to our TOM and deploy it group-wide.
• Create and maintain the framework for a group process architecture and lead the discovery, modelling, analysis and measurement of business processes.
• Deploy the governance approach for the ownership and ongoing development of the group process architecture, including managing cross-functional dependencies and process touchpoints
• Partner with process subject matter experts to create a catalogue of customer journeys as an enabler for digital process orchestration and automation.
• Establish and sustain a repository of reference process models, standards and taxonomies.
• Engage leaders at all levels to disseminate the process management strategy, embed the responsibilities of a process owner and foster a culture of process ownership.
• Act as the liaison between process owners, business teams and supporting functions (e.g. Technology, Risk, Transformation) to ensure a cohesive approach to process management,
• Deploy process mapping methodology, standards and training to ensure consistency group-wide.
• Provide subject matter expertise on process modelling to business analysts and perform QA.
• Quantify realised benefits from process management deployment.
• Own the business process management tool and ensure it is effectively utilised.
• Generate management reports to communicate progress and inform the business.
• Identify process optimisation opportunities aligned to strategic and transformation goals.

Skills, Experience, Qualifications

• Minimum five years’ experience leading business process management within Financial Services (mandatory) and/or alternative fund services (advantageous).
• Experience of enabling business transformation through enterprise process management.
• Bachelors degree.
• Extensive experience of business process modelling with a recognised qualification.
• The ability to conceptualise and design high-level models to build the process architecture.
• Experience in controlling and managing risk via process management.
• Strong business partnering and senior stakeholder engagement skills.
• Effective facilitation and influencing skills.
• Analytical and demonstrates reasoned logic to decision making, considers external/internal factors and can recommend solutions in complex situations.
• Comfortable operating across multiple jurisdictions with different regulatory requirements.
• Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials.