Remote – Sr. Production Support Analyst
Posted on 3/22/2023
Remote • Kansas City, MO, USA • Missouri, USA
Experience Level
  • High School diploma or equivalent
  • AA/AS degree preferred
  • 3-5 years of directly related experience
  • Provide first and second level support on Scheduling, Change Management, Automation, and Report Archive issues
  • Monitor all mainframe production support related processes identifying issues, resolving most, and escalating complex problems to senior level for problem resolution
  • Open trouble tickets, escalate outages, and provide follow-up and root cause analysis where needed
  • Primary interface with users regarding support issues, backup interface for production requests, and backup interface to vendors when requested by Sr. Analyst
  • Analyze and properly route requests that are not production support related
  • Assist with system testing of upgrades, PTF's, and other application changes
  • Run test scripts generated by SR Analyst to test business unit implementations and provide technical results
  • Required to perform duties outside of normal work hours based on business needs
First American

10,001+ employees

Title insurance & professional settlement services
Company Overview
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
  • 401k matching
  • Health, vision, dental insurance
  • Professional development