Full-Time
Manager Business Process Management
Posted on 8/25/2025
Citco
10,001+ employees
Global administrator and adviser for funds
No salary listed
Halifax Regional Municipality, NS, Canada
In Person
 Business & Strategy (2) |
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- Bachelor’s or Master’s degree in business administration, Industrial Engineering, or related field
- 5+ years of experience in process design, business process management, or similar roles, preferably in the financial services industry
- Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma)
- Proficiency in process mapping tools (e.g., Visio, Lucidchart) and MS Office suite
- Experience with business process management (BPM) tools and methodologies
- Excellent analytical and problem-solving skills with the ability to simplify complex processes
- Strong project management skills and experience leading cross-functional teams
- Outstanding communication and presentation skills
- Lead end-to-end process mapping initiatives using tools like Visio or Lucidchart
- Proficient in BPMN 2.0 process modeling
- Conduct thorough analysis of existing processes to identify inefficiencies and improvement opportunities
- Create detailed as-is and to-be process flows, clearly articulating the transformation journey
- Develop and maintain a standardized service catalogue across various business units
- Collaborate with Process Owners and business representatives to define gold standards for processes
- Identify and implement process improvements to enhance efficiency and reduce operational risks
- Lead the digitization of documented processes into our platform tool – Optix
- Ensure synchronicity of data points between multiple data platforms
- Collaborate with IT teams to implement process automation where applicable
- Ensure all process designs adhere to Citco's governance model and industry’s best practices
- Identify and mitigate process-related risks
- Maintain up-to-date process documentation and ensure compliance with regulatory requirements
- Facilitate working group meetings and lead discussions with stakeholders to gather requirements and propose solutions
- Present process improvement recommendations to senior management
- Tailor communication plans for different stakeholder groups
- Foster a culture of continuous improvement within the organization
- Stay updated on industry trends and best practices in process design and bring innovative ideas to the tea
- GRC (Governance, Risk, and/or Compliance) Experience
- PMP Experience
- Lean Six Sigma Certification
- Experience with Agile delivery methodologies
- Experience with Business OPTIX, Visio, SmartSheet, Qlik, PowerBI, Databricks
- Understanding of how BPM, CRM and BI tools operate
- Experience in the fund administration or financial services industry
Citco provides financial and professional services to the alternative investment industry and related clients. Its offerings include fund administration, fund accounting, NAV calculations, investor relations, governance services, and banking, custody, and fund platforms, delivered through divisions such as Citco Fund Services & Investor Relations, Governance Services, Banking, Depositary & Custody Services, and Citco Technology Management. The company uses a global network of over 6,000 employees in 45 countries and proprietary technology to handle complex administration, reporting, and market-entry tasks. Citco aims to be a trusted advisor and the leading service provider in its field by helping clients navigate changing markets with reliable, secure service.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cayman Islands
Founded
1998
Simplify's Take
What believers are saying
- Luxembourg office relocates April 2026 to UNICITY for private markets growth.
- Hyderabad CoE permanently opens April 2026, hiring 1,200+ for cost efficiency.
- GIC strategic partnership announced 2026 bolsters sovereign wealth client ties.
What critics are saying
- Apex Group exceeds Citco in private markets AUA at $1T by Q1 2026.
- CSSF clawback rules effective July 2026 trigger $297.8B TNAV client exits.
- State Street's Charles River acquisition erodes Citco's tech edge in 12 months.
What makes Citco unique
- Citco administers over $840 billion in alternative funds across 2,000+ funds.
- Proprietary Æxeo® platform migrated $1 trillion AuA to AWS cloud in 2023.
- Largest private markets market share in Luxembourg with $297.8B TNAV in 2025.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
401(k) Retirement Plan
Tuition Reimbursement
Mental Health Support
Wellness Program
Parental Leave
Flexible Work Hours
Company News
Citco relocates Luxembourg office to support growth in private markets. * March 30, 2026 * - 3:39 pm The Citco Group of Companies (Citco), a leading asset servicer to the alternative investment industry, today announces the relocation of its Luxembourg office, reinforcing its presence in one of the world's most important alternative asset hubs. The relocation from Citco's Carré Bonn premises reflects continued investment in operational excellence and supports the firm's sustained regional growth, particularly across private markets mandates. With a Total Net Asset Value (TNAV) of USD 297.8 billion (EUR 287.6 billion) across 703 funds and sub-funds, Citco held the largest market share in private markets among service providers in Luxembourg's funds industry in 2025. Citco has operated in Luxembourg for more than 30 years and continues to see increasing demand from alternative asset managers seeking scalable, cross-border servicing solutions. Effective 15 April 2026, Citco Luxembourg will move to UNICITY, 23A, rue de Hollerich, L-1741 Luxembourg. The new premises will operate as a fully integrated asset-servicing hub, delivering comprehensive middle- and back-office support across a broad range of asset classes and fund structures, including private markets, real assets and hedge funds. The expanded, modern workspace is designed to meet evolving client needs, featuring enhanced collaboration areas and dedicated client meeting facilities. "Luxembourg is a cornerstone of the global alternative investment ecosystem," said Eef Verachtert, Managing Director, Citco Fund Services (Luxembourg) S.A. "As the region continues to strengthen its position as a global hub for private markets and cross-border fund structures, this move reinforces our long-term commitment to Luxembourg and to the clients we serve here. It reflects our ongoing investment in our business and ensures that we are well positioned to support our clients' continued growth from one of the world's leading alternative asset centres." "Citco is the world's largest organically grown asset servicer in alternative investments, built through decades of serving the global investment industry," said Jay Peller, Chief Operating Officer, Citco. "We are seeing sustained global demand for private markets infrastructure and Luxembourg remains a critical jurisdiction in that growth story. Our Luxembourg operations have thrived on a proven model of automation, scalability and agility to deliver superior service to our clients and this relocation strengthens our ability to support alternative asset managers worldwide with Citco's comprehensive range of services, world-class technology and access to our global office network." Citco's services span accounting, administration, depositary and financial services supported by advanced technology solutions.
Citco relocates Luxembourg office. 24 March 2026 Luxembourg Reporter: Tahlia Kraefft Image: sabino.parente/adobe.stock.com Citco, an asset servicer to the alternative investment industry, has announced the relocation of its Luxembourg office, reinforcing its presence in an alternative asset hub. The firm says the relocation from its Carré Bonn premises reflects continued investment in operational excellence and supports its sustained regional growth, particularly across private markets mandates. Citco has operated in Luxembourg for more than 30 years and continues to see increasing demand from alternative asset managers seeking scalable, cross-border servicing solutions. The new premises will operate as a fully integrated asset-servicing hub, delivering middle and back office support across a broad range of asset classes and fund structures, including private markets, real assets, and hedge funds. Eef Verachert, managing director, Citco Fund Services (Luxembourg), says: "As the region continues to strengthen its position as a global hub for private markets and cross-border fund structures, this move reinforces its long-term commitment to Luxembourg and to the clients Assetservicingtimes serve here. Jay Peller, chief operating officer, Citco, remarks: "Assetservicingtimes is seeing sustained global demand for private markets infrastructure and Luxembourg remains a critical jurisdiction in that growth story. "Our Luxembourg operations have thrived on a proven model of automation, scalability and agility to deliver superior service to our clients and this relocation strengthens our ability to support alternative asset managers worldwide with Citco's comprehensive range of services, world-class technology and access to our global office network." Previous industry article Next industry article NO FEE, NO RISK 100% ON RETURNS If you invest in only one asset servicing news source this year, make sure it is your free subscription to Asset Servicing Times
Mardon joins Gen II with over 28 years of industry experience, most recently serving as head of European Real Asset Fund Services at Citco, where he was a senior member of the Global Real Assets Management Team, from April 2018.
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