Full-Time

Customer Success Specialist

Uber Eats

Posted on 6/11/2024

Uber

Uber

10,001+ employees

Rides, deliveries, and freight services platform

Consumer Software
Data & Analytics

Junior

Philadelphia, PA, USA + 1 more

Required Skills
Sales
Communications
Requirements
  • At least 1 year of experience in sales, operations, account management, or similar functions
  • Excellent communication
  • Strong critical thinking ability
  • Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from clients
Responsibilities
  • Build processes and standardize best-practices within merchant success and territory
  • Partner with Operations and Sellers on managing relationships, issues, and questions of merchants
  • Track merchant KPI and OKR to understand success, issues, or opportunities
  • Excel in hands-on vendor management and training of new merchant features or products
  • Act as an ambassador of Uber Eats’ mission, brand, and product
  • Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

At Uber, employees are at the forefront of redefining mobility and logistics services, working with cutting-edge technology to streamline the transportation of both people and goods. This company fosters a dynamic work environment that supports flexible earning opportunities and continuous innovation in essential services. The commitment to constantly reimagine and reinvent its services makes it a leader in the industry, providing an invigorating setting for professionals who thrive in fast-paced and evolving workspaces.

Company Stage

IPO

Total Funding

$24.8B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

12%

1 year growth

12%

2 year growth

6%
INACTIVE