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Decagon eyes major office lease in SF following $250M raise. Anica Petkovic - News - February 05, 2026 - Time reading: 2 min AI startup Decagon targets 70,000 SF lease at 680 Folsom. San Francisco-based AI startup Decagon is reportedly in talks to lease two full floors - approximately 70,000 square feet - at 680 Folsom Street, following a $250 million Series D funding round that tripled the company's valuation to $4.5 billion. The fast-growing company has been exploring new office options in San Francisco for several months, with expansion tied to its rapidly scaling team. Decagon, which offers AI-powered customer service technology, plans to add at least 100 employees to its workforce by the end of 2025, according to earlier reports. A boost for downtown Leasing activity. The building's owner, Boston Properties (BXP), shared on its Q4 earnings call that it is currently negotiating 132,000 square feet of leases across 680 Folsom and nearby 50 Hawthorne Street. Decagon's deal would represent more than half of that activity. While not yet finalized, Decagon's lease would be a significant win for BXP as it works to backfill space in two key assets totaling over 520,000 square feet. Combined occupancy at 680 Folsom and 50 Hawthorne rose to 65.8% in Q4 - up from 59.2% in the previous quarter. Other recent activity in the building includes Swinerton Construction, which has leased roughly 34,000 square feet on a separate floor. What it signals. The potential Decagon lease is another sign of life for San Francisco's AI-fueled office recovery, particularly in high-end, amenity-rich buildings that can support the growth needs of venture-backed companies. The company is currently based at 100 1st Street, though its current square footage has not been publicly disclosed. If the new lease is completed, Decagon would become one of the larger recent tech tenants to commit to significant space in the city. Looking for office space in San Francisco's innovation corridors? Connect with IPG for the latest market insights and tailored tenant representation. * Insights Life Sciences in San Diego: Growth Signs Amid Leasing Pressure Luke McCullough - Insights - February 11, 2026 - Time reading: 2 min Learn More * Insights Where Is the Industrial Market Rebounding? Anica Petkovic - Insights - February 09, 2026 - Time reading: 3 min Learn More * Insights San Diego's AI Leap: Expanse Upgrade & Cooling-Ready Labs Luke McCullough - Insights - January 31, 2026 - Time reading: 3 min Learn More * Insights Bay Area IPOs: 2025 Sets the Stage, 2026 Heats Up Anica Petkovic - Insights - January 28, 2026 - Time reading: 3 min Learn More Real Estate Trends, Straight to Your Inbox Stay up to date on relevant trends and the latest research.

Decagon AI raises $250M at $4.5B valuation to scale AI concierge platform. Artificial intelligence concierge for every customer company Decagon AI Inc., which offers an artificial intelligence "concierge" for customers, today revealed that it has raised $250 million in new late-stage funding on a $4.5 billion valuation. Founded in 2023, Decagon offers advanced conversational AI agents that are designed to transform how businesses interact with their customers at scale. The platform uses large language models and machine learning to power AI "concierge" agents that can understand natural language and respond in a way that feels fluid, contextual and human-like, rather than offering simple scripted chats. The new funding is intended to help it expand its conversational AI platform and accelerate growth as it scales up deployment of its AI concierge technology to more enterprises across industries. Decagon's offering is powered by a unified AI agent engine that operates across multiple communication channels, such as chat, email and voice, to allow companies to deliver consistent support experiences regardless of how a customer chooses to reach out. The platform allows both technical teams and nontechnical business users to configure and optimize AI agents without heavy engineering support. Decagon offers tools that help organizations customize how agents handle specific scenarios, define business logic and incorporate guardrails so interactions remain safe and reliable. Decagon's technology is also able to learn from interactions by gathering context from past conversations and feeding that data back into the system. The AI agents improve their performance over time to make future customer engagements smoother and more accurate. By making concierge experiences possible at both the individualized level and at global scale, Decagon says, it's restoring alignment between businesses and customers. "We believe every customer deserves concierge treatment," explain Jesse Zhang and Ashwin Sreenivas, Decagon's cofounders. "And every business deserves the technology to make it possible." Across the platform, Decagon achieves average deflection rates exceeding 80%, which the company says demonstrates that scale and quality can work in harmony. The technology is already being used to power AI concierge experiences for leading consumer and enterprise brands across daily life. Notable Decagon customers include Avis Budget Group Inc., The Hertz Corporation, Block Inc., Affirm Holdings Inc., Chime Financial Inc., Varo Bank N.A., Deutsche Telekom AG and Grubhub Holdings Inc. The Series D funding round was led by Coatue Management and Index Ventures Management. Also participating were ChemistryVC, Definition Capital, Starwood Capital Group, Andreessen Horowitz, A* Capital, Accel Partners, Avra Capital, Bain Capital Ventures, Elad Gil, T.Capital (Deutsche Telekom Capital Partners), Forerunner Ventures and Ribbit Capital Management. "Decagon is helping redefine how businesses engage with their customers," said Lucas Swisher, general partner at Coatue Management. "As AI unlocks hyperscale commerce, Decagon is enabling concierge-level interactions at scale. That's why many trusted and innovative companies are choosing Decagon to modernize their customer experience." The new round takes the total raised by Decagon to approximately $481 million, according to data from Tracxn. Previous rounds raised by the company include $35 million in June 2024, $65 million in October 2024 and $131 million on a $1.5 billion valuation in June. Image: Decagon. A message from John Furrier, co-founder of SiliconANGLE: Support its mission to keep content open and free by engaging with theCUBE community. Join theCUBE's Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities. * 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more * 11.4k+ theCUBE alumni - Connect with more than 11,400 tech and business leaders shaping the future through a unique trusted-based network. SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios - with flagship locations in Silicon Valley and the New York Stock Exchange - SiliconANGLE Media operates at the intersection of media, technology and AI. Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Its new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.

Decagon raises $250M Series D, valuation triples to $4.5B. * Decagon secures $250 million in Series D funding, tripling its valuation to $4.5 billion. * The platform powers AI concierge experiences for over 100 enterprise clients across multiple industries. * New investors include Coatue Management, Index Ventures, ChemistryVC, and Starwood Capital. Decagon's rapid expansion and record funding. Decagon, a leader in conversational AI agents, has raised $250 million in Series D funding. The round was led by Coatue Management and Index Ventures. ChemistryVC, Definition Capital, and Starwood Capital joined as new investors. Existing backers, including a16z, Accel, Bain Capital Ventures, and Ribbit Capital, continued their support. The Series D triples Decagon's valuation to $4.5 billion in just six months. This comes after a fast-growing 2025. The company added over 100 new enterprise customers and expanded deployments globally. Industries served include travel and hospitality, financial services, health and wellness, and online retail. CEO and Co-Founder Jesse Zhang explained, "This fast growth and large capital investment show why our concierge approach is winning over traditional strategies." Decagon focuses on personalised experiences at scale, restoring alignment between businesses and customers. Co-founder Ashwin Sreenivas added, "Every customer deserves concierge treatment. Every business deserves technology to make it possible." Redefining customer experience with AI. Decagon's platform transforms how companies interact with clients. Lucas Swisher, General Partner at Coatue Management, said, "Decagon enables concierge-level interactions at scale. Many trusted companies choose it to modernise customer experience." Sofia Dolfe, Partner at Index Ventures, explained their investment thesis. "Jesse and Ashwin reimagine customer experience from first principles. They design interactions with intention, taste, and delight. This mindset can create new market standards." Brian Choi, CEO of Avis Budget Group, shared how Decagon changed operations. "Customer trust at scale requires operational excellence. With Decagon, engagement moves from reactive service to intelligent, concierge-led experiences. Teams resolve issues faster and deliver better outcomes." AI is no longer just a cost-reduction tool. Enterprises increasingly view Decagon as core infrastructure for revenue growth, brand trust, and differentiation. Boards now discuss AI concierge strategies alongside finance and operations. Platform capabilities and industry adoption. Decagon equips teams with Agent Operating Procedures. These combine natural language instructions with code-level precision. AI agents are deployed quickly, safely, and at scale. Across deployments, average deflection rates exceed 80%, proving that speed and quality can coexist. * Travel & hospitality: Avis, Budget, Hertz, Away Travel, Kindred, Easy Park, Contiki, Duolingo * Financial services: Block, Affirm, Chime, Varo Bank, Betterment, Carry, Wealthsimple, Bilt, Figure Lending, Monarch Money * Health & wellness: Oura Health, Noom, Nourish, ClassPass, SimplePractice, Spring Health, Brightside Health, Eight Sleep * Retail & consumer: Mercado Libre, Hunter Douglas, 1-800-FLOWERS.COM, Ritual, Quince, Fi Smart Collar, Curology * Commerce & connectivity: Deutsche Telekom, Grubhub, GoPuff, Fanatics Collective, Little Spoon, Misfits Market, Flashfood Decagon's clients reflect the full spectrum of AI adoption. About 33% had no prior automation. Fifty-three per cent replaced legacy systems such as IVRs, ticketing tools, or CRM agents. Fourteen per cent opted for Decagon instead of building in-house. Nearly all had evaluated other AI solutions but found configuration-driven tools inadequate for true concierge experiences. Driving transformational AI across enterprises. Decagon positions itself as essential infrastructure for modern enterprises. Its technology supports revenue growth, long-term differentiation, and brand trust. Boards and executives now see AI concierge platforms as strategic, not just operational, investments. The platform integrates seamlessly across channels. AI agents handle voice, chat, email, SMS, and more. Teams can scale interactions without compromising quality. The result is personalised, deeply satisfying experiences for every customer. Companies use Decagon to replace first-wave automation tools or to expand AI where none existed. The technology empowers product, engineering, and customer experience teams to move faster. This reduces friction and improves satisfaction. CEO Jesse Zhang stated, "It's been an exciting year of growth and adoption. We are grateful to our customers, partners, and investors for backing our vision. We look forward to what comes next." Expanding global presence and investor support. Headquartered in San Francisco, Decagon maintains offices in New York City and London. Its global footprint supports enterprise clients across multiple continents. The Series D funding ensures accelerated product development and market expansion. Decagon's technology enables companies to modernise customer interactions at scale. It is trusted by top brands including Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas. The company's mission is to make concierge experiences possible for all businesses and their customers. Investors recognise the platform's potential to define the next generation of AI-enabled commerce. To stay updated on crypto venture capital funding and market trends, visit its venture capital news section for more insights. Clinton Nwachukwu is a crypto and finance writer with an MBA in Artificial Intelligence and 6+ years of experience creating content for leading global brands. He turns complex topics into clear, actionable insights for readers worldwide. VentureBurn is a media platform covering the latest in cryptocurrency, artificial intelligence, venture capital, and the startup ecosystem. Opinions expressed on VentureBurn are for informational purposes only and do not constitute investment advice. Before making any high-risk investments in digital assets or emerging technologies, readers should conduct their own due diligence. All transactions and financial decisions are made at your own risk, and any losses incurred are solely your responsibility. VentureBurn does not endorse or recommend the buying or selling of any digital assets and is not a licensed investment advisor. Please note that VentureBurn may participate in affiliate marketing programs.